tag:blogger.com,1999:blog-19233276.post1884258908467171256..comments2024-02-19T12:58:32.750-05:00Comments on BUSINESS COMPLAINTS , BUSINESS SCAMS , BUSINESS REVIEWS: ATTENTION: Rogers Wireless CustomersUnknownnoreply@blogger.comBlogger67125tag:blogger.com,1999:blog-19233276.post-41846309034738911892023-04-04T06:36:18.884-04:002023-04-04T06:36:18.884-04:00I agree Rogers Wireless has poor customer service ...I agree Rogers Wireless has poor customer service and high rates.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-71699788394010566832018-07-08T23:25:27.166-04:002018-07-08T23:25:27.166-04:00I wanna sue Fido(Roger) for using lies to convince...I wanna sue Fido(Roger) for using lies to convince me to buy I phone X and taking 150$ out of my bank accounts without any reason...I wouldn't have got to know about those charges if it wasn't for that notification I got by my bank Anonymoushttps://www.blogger.com/profile/01553494833177080935noreply@blogger.comtag:blogger.com,1999:blog-19233276.post-31151306810140103742012-11-06T19:07:15.962-05:002012-11-06T19:07:15.962-05:00my name is Peter Cung.I had pay $100 dollars on Ju...my name is Peter Cung.I had pay $100 dollars on July 16,2012.I paid another $300 dollars to a lower store inside a mall .With my mere presence and my conversation wsith a staff and her manager and two seniors officers using their store phone number did beyong reasonnable doubt that I paid $ 300 dollars.Moreover,I did not use my rocket stick during the period of July 16,2012 to now and I had possession of my rocket stick during the above period.Now,rogers collection told me that on november 26,2012mthey took action on my credit rating for 317,41 dollars.peter cung,november 06,2012, 7:15 pmnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-44235294672806979202012-05-04T22:22:50.322-04:002012-05-04T22:22:50.322-04:00call the tech dept, let them confirm no coverage i...call the tech dept, let them confirm no coverage in your area and under those circumstances, they will allow you to cancel and or port out your number to another provider and waive all early cancellation feesAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-57185689831363495532012-04-24T22:56:21.242-04:002012-04-24T22:56:21.242-04:00Rogers didn't send me my current bill, so now ...Rogers didn't send me my current bill, so now they tried to charge me $4 for a reprint! Plus they have threatened to suspend my service if I don't pay the bill I haven't even received! Me too - I'm gone the sooner of getting out of or living out my contract. What a bunch of thugs! No long term customer appreciation with this lot.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-33481199620218676562011-09-15T23:21:46.529-04:002011-09-15T23:21:46.529-04:00I have been a loyal customer to rogers for six yea...I have been a loyal customer to rogers for six years going on seven. I am probably there most unhappy customer. They think because i have five numbers i have to stick with them and i feel like im CONSTANTLY getting scammed. My friends have the best plans with them when they start out there contracts. UNLIMITED calling, UNLIMITED texts and 2gb of internet, and they pay 42$ per person. i pay 60$ for messaging services, unlimited texts, and 300 mins. I called them and they started telling me how I have the best plan or anything. They made fun of my english (which i grew up here...) and were being quite rude. I am definitely paying my contract off, because i am not letting them rip me off. They treat me as if i was stupid. They are losing customers by the minute...........Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-69155830228475801522011-07-27T10:13:43.833-04:002011-07-27T10:13:43.833-04:00Man...I've been fighting with Rogers for almos...Man...I've been fighting with Rogers for almost a year now. It started when I needed to downgrade my services. They told me it was done but kept billing me for the upgraded ones. I didn't notice until months later and by this time the bill was really high. <br />I called them again and now they said my services could not be downgraded until I had paid the past due balance. This balance was now over $1000...for services I had thought I canncelled in the first place.<br />THen they started messing with the accounts...turned off my cell, downgraded cable one month, home phone and internet another. I never got a chance to catch up on the bill.<br />I've had completely downgraded services for 5 months now but they are charging me almost $400 per month ( 4 services) even though I'm not receiving them.<br />Last week I got a notic on the door telling me they were disconnecting all services within 3 days. I called back and told them I had a PAYMENT AGREEMENT with them, but the rude person on the other line just told me though luck, we can disregard that agreement if we want to.<br /><br />I'm just going to write to them and cancel everything and switch to other providers.<br /><br />A word of warning for everyone : do NOT use rogers. It's gonna end up costing you an arm and a leg...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-54473208237238226922011-07-15T21:42:54.641-04:002011-07-15T21:42:54.641-04:00Went to the yorkdale location had a couple questio...Went to the yorkdale location had a couple questions and all that was said was to contact customer service. Why bother having a store if no one can answer a question. all the other phone companies seemed to know their promotions and price plans. It took 15 minutes before someone had even approached me to see if i needed help. Had rogers for years and i seem to be getting the worst deal on the market, You would think you would try to keep your existing customers. Well i think its time to go with the competitor telus and removing all existing rogers accounts. home phone, cell phones (3), tv and internet. So long rogers good riddance. GFYAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-21221515581082705092011-04-07T18:21:38.639-04:002011-04-07T18:21:38.639-04:00I discovered a third phone number on my family pla...I discovered a third phone number on my family plan I hadn't noticed. It was on the back page of my statement.<br />I never used the number and never asked for it. Rogers was unable or unwilling to explain how the number wound up on my contract. The number had no calls logged to it.<br />But it took me three years to notice, and the extra charges added up to $1500 over that time.<br />Rogers refused to refund me, and told me it was my responsibility to find the error.<br />Funny how these errors wind up in their favor so much.<br />I suppose when Shaw finally gets their service up, I will transfer my numbers and then tell Rogers why I did this.<br />You know an ethical company would not find a reason to keep this money. What benefit or service did I get from paying this?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-70648086086397265252011-03-31T22:24:00.756-04:002011-03-31T22:24:00.756-04:00I want these SBs in the court. I am fed up with th...I want these SBs in the court. I am fed up with their BS. <br />In December 2010 I called them to change my plan. My first wish was unlimited incoming calls. In January I paid a decent bill of merely $28, and I said to myself that Rogers were the best. How stupid was I. In February my bill was tripled. It appeared that the unlimited incoming calls were no more in my plan. When I called for explanation, they said that this plan didn't contain that option, and there were no recordings or notes from the call in December. <br /><br />My e-mail is jimmy_ty@abv.bg<br /><br />On the 7-th of March I called to discontinue mu services. Since I didn't have a contract, I thought it would be easy. So we agreed to stop the services a month later (April 6) according to their rules. On March 31, 2011, I called again to confirm that in 6 days there will be no more Rogers in my bills. They explained that there was no such request and if I wanted to make one, I had to wait one more month. The agent said that he was able to stop the services on the next billing date (April 22). I was very disappointed but I agreed and everything seemed OK. A hour later, I recalled that I had not taken any confirmation number, so I called them back to ask for it. It appeared that the call from a hour ago wasn't recorded either. My account wouldn't be closed on 22-nd. The new guy from the customer service said that it wasn't possible to close the account before the 30-th day from now on. I told them that I didn't want anymore their services and I didn't want to pay the difference for 8 days after the billing date.<br />I am really disappointed. I really want to see a scandal with them. I do not recommend this provider to anyone. This is the worst experience I have ever had with providers of any kind of services. I wish one day to see their bankruptcy. They deserve it. If someone can give me an idea how to officially make a complaint against them, I will be grateful. Their tricks are so cheap that for a few dollars they are trying to take from me, they will lose a lot more.Dimitri T.noreply@blogger.comtag:blogger.com,1999:blog-19233276.post-4479321735149891492011-03-12T18:08:51.221-05:002011-03-12T18:08:51.221-05:00I signed a contract with Sunshine Connections for ...I signed a contract with Sunshine Connections for a BlackBerry on January 18,2011 and returned the phone the next day as Bell offerred me a better package. Rogers wireless billed me for $669.72 for cancelling the contract.Jay Sharmanoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-48305955930908444802011-01-10T11:58:40.756-05:002011-01-10T11:58:40.756-05:00I just have the same kind of bad experience with r...I just have the same kind of bad experience with rogers cell phone. One month ago I called rogers to cancel my cell phone, the customer representative let me change to prepaid phone and didn't talked about any fee. Based on their pirate rule, I need one month to do this transfer. After they got one more month fee from me, I called them today. They told me there is $50 fee for the transfer, it is definitely a trap. They know me will not accept it, I just canceled my service with Rogers, but they will charge me another month fee based on their pirate rule. Why does Rogers like to make this kind of money by setting traps and cheating acustomer? Is there some kind organization to protect us from this kind of cheating company?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-57982649736984419282010-12-30T01:45:53.174-05:002010-12-30T01:45:53.174-05:00unfortunetly I have had a nightmare run with rodge...unfortunetly I have had a nightmare run with rodgers since I signed up my bill was never what it was suppose to be always 200 to 300 dollars and no matter what I did or how many times I talked to cs I always got oh we will fix it but the extremly high bills always came finally after having enough I switched to another provider told them I was canceling effective immediatly and to send me the final bill oh no problem I was told LMAO well the phone was off as per the message but apparently even tho I had asked for it to be cancelled and for the final bill they continued to bill me for an additional 5 months for a phone that could not even be used and even tho I had made several calls TO rodgers to CLEAR UP THIS MATTER. I was called by collections and completly disrespected and treated like I was a criminal even tho Rodgers is the company who has robbed me blind since I signed up with them and then even after cancelling got me for another 500 bucks. DO NOT SIGN UP FOR ANY SERVICE WITH RODGERS NO MATTER WHAT STAY AWAY AT ALL COSTS FROM THEM FAR FAR FAR AWAYAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-13198760571524673722010-12-22T21:44:45.438-05:002010-12-22T21:44:45.438-05:00Hi
I am just looking for places to post my experie...Hi<br />I am just looking for places to post my experience. I am going to make a point of telling anyone and everyone I know (coworkers, etc) to stay away from Rogers. I am a very careful, untrusting, paranoid person when it comes to companies, buying anything, etc. Buyer beware is my mantra. I do my research, I ask a thousand questions, I get clarification, I know when I hear bullshit. <br /><br />Rogers was to cancel my phone after my contract was up. I called them nearing the end, and asked them to cancel my phone for this last billing period (one month past the contract, so I was prepared to pay for an extra month over my three years). <br /><br />I drilled them to make sure I was absolutely clear on everything, made sure that they themselves said "Your phone service will end on such and such a date, you will not get any bills dated for past suchnsuch date, you are done, your phone is cancelled, you can use it til this day when it will stop having reception"<br /><br />My phone stopped getting reception/working, on that date. <br />THe bills continued. I got a bill a month past what I expected. I figured, okay, they probably do this to everyone, I won't get obsessive, I probably can't do a thing about it, it's probably something I misunderstood."<br /><br />Then I got another bill a month after THAT. <br />So this time I call them. <br />They hadn't cancelled my phone. Correction, they cancelled my phone service but continued to BILL ME FOR SERVICE. <br /><br />The girl says "Oh looks like we accidentally didn't submit your cancellation"<br />Right. So my phone gets no service, but I get charged for usage that doesn't exist, and it's "accidental". <br />What BS. <br />They straight up lie. You can take as much precaution as you like, be as thorough as you like. it has happened to literally every person I know who uses Rogers - that is, they have been ripped off in some fashion. Both the cautious people and negligent easily screwed ones alike. <br /><br />I let myself slip once, by not checking it out when I got that first bill past my cancellation date. Mistake. <br />They WILL lie to you and f*** you over. If you have any suspicion they are doing it, they are. Guaranteed. <br />That's the one thing you can trust them to do.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-82663028124918034532010-12-19T14:43:32.206-05:002010-12-19T14:43:32.206-05:00These company's will do whatever they want i s...These company's will do whatever they want i signed up with rogers for the Rocket Stick.It was the only reasonable high speed internet in my area.I did try Bell but it was too slow.So i checked into the rocket stick and it was priced very reasonable so i thought.When i signed the contract the cap was 100.00 meaning my bill would never be over 100.00 plus taxes of course.The one big reason for high speed was to run my magic jack and for that the computer had to always be on so i put an old computer together and put it in the back room (laundry room)out of site and out of mind.Also had no monitor hooked up because it was not needed.Anyways i had a problem with the first one i got and i had to restart the computer everyday (which still i did not need a monitor).SO i called and got it replaced (next day) I unplugged the old one and put the sim card in the new one and i had to hook a monitor up this time so i could see to set it up.I then checked mess. and there was none so i carried on.Well don't i get a bill at xmas that was $1100.00.So i called them and they told me that the cap had went from $100.00 to $500.00 and it was printed on my bill and i was sent a text mess.So i went and found all my bills and read them and nowhere did it state the cap was raised i then called them to inform them that it was not on any of my bills.I said to the lady on the other end of the phone that if she could find this on one of the bills then can you please send it to me.Then of course once i faced them with this,they said well we know you were sent a text over the Rocket stick.But what i told them about the stick being in a computer nobody goes near or uses they didn't care all they want was there money and they felt sorry for me.So needless to say there is a judgment against my credit fro $1600.00.I do have cell phones with them and they did disconnect them at one time over this but it was turned back on rather quickly.Because i told them this is my only phone and i have a baby and no car during the day and something ever happened and i needed the phone and it didn't work i would hold them responsible.I said further more these are 2 separate bills one for the internet and one for the phone and the phone bill is up to date.I did forget to mention i got this stick July of 09 and Oct/09 i got a letter from the manufacture saying my rocket stick needed to be updated because it did not meet the standards act.I did contact the higher ups at the Fcc and they stated they did not know how it got on the market with out meeting standards and he said he would be looking into it.I had asked for him name and a comfirmation letter that stated it should not have been sold and he said the letter i got from the manu. says it all.It just goes to show that these big company's can do whatever they want when they want all it takes is there money(stolen from us).All in all there is nothing we can do as for me i can't afford a lawyer to fight them and they know this.timnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-85589770374698328402010-12-10T01:40:33.410-05:002010-12-10T01:40:33.410-05:00easiest way to get of your contract is go to roger...easiest way to get of your contract is go to rogers website and look at their coverage map. Find an area that they dont have coverage in and find an address that is there and tell them that your moving there. They will have to cancel your contract at no charge/penalty just dont use the cell phone fora bit and you will lose your number, but yo save yourself $500 if you have a smartphone.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-85792910475564765902010-12-09T04:08:35.945-05:002010-12-09T04:08:35.945-05:00I am frustrated with Rogers Communication for thei...I am frustrated with Rogers Communication for their Customer Service - loust calling system. The Rogers store clerk told me that my sister and I could separate the bills because I moved to Ontario from BC. The service refused to do that. The clerk was fed up with them and said the calling service is very stubborn. I tried to do something with the service. Still same. I wonder how I can sue them?? Make sure giving the Rogers a hell??Billnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-63045774124819546602010-12-08T05:57:15.749-05:002010-12-08T05:57:15.749-05:00Does anyone have the same issue out there?
Rogers ...Does anyone have the same issue out there?<br />Rogers disconnects my interneté/cable services by mistake and re-instate my service, but as a new customer.<br /><br />This means that I have to pre-pay 1 month in advance so I have 150$ less to spend this Christmas. I would not be surprised if they have signed me up automatically as a 1 year contract and when I cancel my services they will charge me for cancelling my contract.<br /><br />I can't believe they are allowed to get away with this! I called and the tech is trying to convince me it is not so bad. I remained calm and told her it is unacceptable. She filled out a report for the next level up. No one has contacted me.<br /><br />One week later, I sent an email. Still no action. Rogers is stalling until the payment goes through. I was furious enough to put a stop payment on my account but again, who will suffer from this. Not Rogers. Well I have decided that not only will they lose my business, I will file complaints anywhere and every where so that everyone knows Rogers is not a good company to deal with.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-31842269335450681872010-12-07T21:23:29.518-05:002010-12-07T21:23:29.518-05:00i live in sault ste marie ontario and me n my wife...i live in sault ste marie ontario and me n my wife were told september first that theren towers were expanding and we would get service in there area they dont get service,basically west of sault ste marie to wawa so we decided to renew our contract for another three years entrusting rogers word . Well bend over cause im gettin $%!*&^% its december and our service still sucks 3 ,more years you crooks and im switching do they pay there employees in there outlets to become professional lies or are they feeding them the same bullshit that they in turn feed us very disgruntaled customerAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-3811648094041155072010-12-01T23:10:38.843-05:002010-12-01T23:10:38.843-05:00I called rogers to cancel my services, they offere...I called rogers to cancel my services, they offered me a lower price and a free phone and no need to sing a contract, when I went to get the new phone, they told me they dont have records of the previously made promises by ROgers, I called their customer service and the same department with the reference # I was given, I got no where, they fought vigorously to save themselves a few dollars, it was the nastiest experience ever with any comapany, and I look forward to cancelling everything with rogers very soon, people whom are reading this, please report them to numerous government agencies, take them to the court, make them aware they must abide by the laws, make them aware they dont have the MONOPOLY anymoreAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-45958390673781291522010-12-01T23:10:00.202-05:002010-12-01T23:10:00.202-05:00I called rogers to cancel my services, they offere...I called rogers to cancel my services, they offered me a lower price and a free phone and no need to sing a contract, when I went to get the new phone, they told me they dont have records of the previously made promises by ROgers, I called their customer service and the same department with the reference # I was given, I got no where, they fought vigorously to save themselves a few dollars, it was the nastiest experience ever with any comapany, and I look forward to cancelling everything with rogers very soon, people whom are reading this, please report them to numerous government agencies, take them to the court, make them aware they must abide by the laws, make them aware they dont have the MONOPOLY anymoreAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-6305178251371366402010-10-22T15:55:05.408-04:002010-10-22T15:55:05.408-04:00I would like to complain about poor service receiv...I would like to complain about poor service received from Rogers at 2200 Yonge St, Toronto.<br />I purchased a SIM card from them on Oct 20 2010 and attempted to activate it on line. The process was completed successfully (after going back to the same store to buy a pay as you go voucher to load the phone with some air time). I then received an email from Rogers saying that hey couldn't complete the activation and to call their activation help line. As I've just relocated to Canada three days ago, I've been extremely busy, and the first opportunity I had to do this was Friday morning Oct 22. I went through the whole activation process again, but the phone still came up with a "Phone restricted" message when it was turned on. It then transpired that it's a Fido phone, and it would not accept a Rogers SIM card. I had initially shown the phone (which has a Fido label on it) to the person who originally sold me the SIM card. As a new immigrant I was completely unaware that a Fido phone wouldn't work with a Rogers SIM card. This was simply an old phone that had been given to me by a friend and I wanted to buy some air time to use it for a while until my employer provided me with a phone. I would have expected the salesperson to have advised me of this fact and thus avoided the subsequent problems. However, she didn't and I have now spent $20 plus tax with Rogers and have received nothing in return. I therefore approached the outlet to ask for a refund, but the manager said he couldn't do so because he couldn't be sure that I hadn't used the air time. I responded by saying that I couldn't have used it because my phone is still blocked, but he was adamant and wouldn't listen to reason. Admittedly, it's "only $20" but there's a principle here: money was paid to Rogers in good faith and no service was provided. I am therefore very unhappy with the company and with the outlet at 2200 Yonge Street in particular. I would like Rogers to refund me the $20 plus tax and have laid a formal complaint with them and am now awaiting their response.Doug in Ontarionoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-37689503142517245232010-09-22T17:51:08.913-04:002010-09-22T17:51:08.913-04:00hey there!
I am on the verge of writting a huge l...hey there!<br /><br />I am on the verge of writting a huge letter to rogers. I have been a cumstomer of theres for over 5 years and have not been happy at all. Just thought it was convenient to have it all on one bill. I have numerous complaints to them and if i could cancel, i would (but theres a huge fee)<br /><br />1st all my samsungs have died.(batteries....after maybe 6 months)..and i have not been offered to upgrade at which point I was allowed but they worked their magic and never offered..<br /><br />so today..i received a blackberry after calling and demanding a new phone.I was on the phone with a guy on the 21st for 2 hours...and got so excited when i heard my buzzer...<br /><br />well when i opened the box i seen a different number on a sheet.<br /><br />I called back and they said the man who hooked me up with the phone PUT ANOTHER CONTRACT ON MY ACCOUNT without me knowing!!!<br /><br />Now i ahve no phone as I sold my last samsung last night and have to send this blackberry back asap...<br /><br />after being on the phone for 3 hours with them I finally somehow got the same blackberry for the same price on my contract. Why I wasnt just able to keep the phone fools me..anyways<br /><br />CANT STAND ROGERS AND NOW HAVE NOOOO PHONE, but are still paying!!!!!!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-38910313946696237212010-09-01T14:04:47.773-04:002010-09-01T14:04:47.773-04:00Here is the best contact to complain about your ro...Here is the best contact to complain about your rogers. you will get a direct agent <br /><br />phil.hartling@rci.rogers.com<br /><br />Phil Hartling: 416-935-4870Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-10469910900295668142010-08-24T19:54:49.597-04:002010-08-24T19:54:49.597-04:00$600 to end a contract that I NEVER AGREED TO. I c...$600 to end a contract that I NEVER AGREED TO. I called over the phone to get a rogers stick and never agreed to a contract. They added it to my plan and 2 months later i called and found out i was in a contract. I asked for any proof and they refused. 9 months and still they won't provide proof and i am disputing the charge.<br /><br />A bunch of thieves with no proper documentation.Unknownhttps://www.blogger.com/profile/04699974568461861465noreply@blogger.com