Softvire Canada Telemarketing Call Sparks Complaints: A Detailed Consumer Review

Last updated May 29 2025

1 · Who is Softvire Canada?

Softvire Canada markets itself as a discount software reseller. Its own website lists the address 3080 Yonge St., Suite 6060, Toronto ON M4N 3N1 and the phone number +1 437 780 8304. The store hours posted on several local-business directories show a typical weekday schedule of 9 AM – 5 PM. The firm sells licenses for Microsoft Office, Windows, McAfee and other security suites, positioning itself as "a trusted IT distributor offering premium software at big discounts."

2 · The Telemarketing Incident that Triggered These Complaints

On a recent weekday Softvire Canada phoned a number that is registered on the Canadian Radio-television and Telecommunications Commission (CRTC) National Do Not Call List. The call offered "software tools like Microsoft or others." When the recipient reminded the caller that unsolicited marketing calls to a DNCL-registered number are prohibited, the caller was asked to inform Softvire's owner and remove the number immediately.

This single call has already generated multiple complaints from the people involved and has prompted this review. Because similar telemarketing calls have been reported in other countries under the Softvire brand, including persistent harassment complaints linked to an Australian number, consumers have reason to examine the company's outbound-calling practices closely.

3 · Legal Context: Why These Complaints Matter

Unsolicited Telecommunications Rules (UTR)

• Maximum administrative monetary penalties: up to CAD 1 500 per call for individuals and up to CAD 15 000 per call for corporations.

Canada's Anti-Spam Legislation (CASL)

• For electronic messages that violate CASL, regulators may levy up to CAD 1 million per violation for individuals and up to CAD 10 million per violation for corporations.

While CASL's million-dollar fines apply mainly to email and text spam, the DNCL penalties still add up quickly, especially if multiple complaints are filed for repeated calls.

4 · Existing Online Reviews and Reputation

Most public reviews of the wider Softvire group focus on its e-commerce experience, often awarding high star ratings for smooth checkout and low prices. An Australian review platform shows an average 4.95/5 from 57 customers. Positive reviews like these do not erase telemarketing compliance duties. A pattern of DNCL violations will generate far harsher reviews and official enforcement actions than a slow shipping refund ever could.

5 · How to File Your Own Complaints

1. National DNCL operator – file online or call 1-866-580-DNCL.
2. CRTC Unsolicited Telecommunications Enforcement – use the CRTC complaint portal if you believe Softvire Canada has breached the UTR.
3. Canadian Anti-Fraud Centre – if the call appears fraudulent, report it at 1-888-495-8501.
   Keep detailed notes: date and time of the call, the number displayed, what was said and any follow-up actions. Each well-documented incident strengthens the CRTC's case if it chooses to investigate.

6 · Our Review Verdict

Softvire Canada may offer genuine low-cost software licences, yet its outbound-call tactics have attracted legitimate complaints. Any company that wants positive reviews must respect the DNCL and the UTR. Consumers should stay alert, file complaints promptly and share factual reviews so others can make informed decisions.

Disclaimer – The telemarketing call described above is based on first-hand information from the recipient. All legal information is drawn from publicly available CRTC guidance. This article is provided for consumer awareness and should not be taken as legal advice.