Zanobia Reviews: A Firsthand Account of Product Failure and Poor Customer Support
When purchasing household appliances, consumers rely on product durability, safety, and a company’s commitment to customer support. In this comprehensive report, I will share my detailed experience with the Zanobia Charcoal Burner, model CGS316988, and highlight why this product, as well as the company behind it, has failed to meet basic consumer expectations. This article aims to provide honest and informative Zanobia Reviews for those considering products from this brand.
Company Background and Key People
Public information on Zanobia International HQ and its Canadian branch reveals a small but global organisation:
| Role / Detail | Name or Data | Source |
|---|---|---|
| Chairman | Raed AlGarnawy (listed as “Chairman Zanobia Hookah and Accessories Manufacturer”) | zanobiaonline.com |
| Reported Owner (telephone conversation) | Waseem (full name not disclosed by staff) | user report |
| Customer‑service representative | “Andy” (name refused verbally; may not be genuine) | user report |
| North‑America head‑office address | 3200 Ridgeway Dr, Unit 03, Mississauga ON L5L 5Y6, Canada | zanobiaonline.com |
| Public telephone | +1 647‑939‑0809 (About‑us page) | zanobiaonline.com |
| Alternate telephone (business directories) | +1 647‑202‑0208 | datanyze.com |
| Global hubs (marketing claim) | Dubai head office • Baghdad branch • Toronto North‑America HQ • Arizona US distribution | zanobiaonline.com |
| Staff size (Datanyze estimate) | ~10 employees | datanyze.com |
| Estimated revenue (Datanyze) | ~USD 2.3 million | datanyze.com |
These publicly visible facts reveal a privately held, family‑run company with limited staff, modest revenue, and a wide geographic footprint. The only fully verified executive name available online is Raed AlGarnawy. No government registry, press release, or professional directory lists any other directors or officers. The owner identified by phone as Waseem could not be cross‑verified, and the frontline agent’s name Andy may be an alias.
Introduction: The Promise of Zanobia Products
The Zanobia Electric Coal Starter, sold through ZanobiaOnline.com, appears to be a convenient option for those needing a reliable and powerful charcoal burner. Rated at 1000 watts, the unit claims to offer fast ignition of coals, which makes it ideal for shisha lovers and BBQ enthusiasts alike.
However, based on my personal experience, the product, and more importantly, the company’s lack of responsibility, has left me disappointed and deeply concerned about the safety and ethics of this brand. This article will examine these issues in depth as part of a growing archive of Zanobia Reviews that seek to protect other consumers from a similar experience.
Early Use: Expectations vs. Reality
Upon initial use, the Zanobia Charcoal Burner worked as expected. The heating coil warmed up quickly and ignited the coals in a timely manner. The unit’s simple plug‑and‑play design was appealing, and its compact size was well‑suited for indoor and patio use.
However, less than a year into light and careful usage, the coil began sparking unexpectedly. This behavior is highly abnormal and extremely dangerous. Sparks flying from a heating coil are a serious health and safety hazard, especially when flammable items are nearby.
Coil Failure: A Hidden Danger
After the sparks, I noticed that only parts of the coil remained functional. The heat distribution became inconsistent, rendering the unit practically useless. The partially live coil continued to heat up in an unpredictable pattern, making it unsafe to continue using.
This failure in under 12 months is unacceptable for an appliance that handles high heat and is used in close proximity to people. Products like these should be rigorously tested and covered under warranty.
This situation underscores one of the key complaints other customers should consider when researching Zanobia Reviews.
Attempted Contact: A Questionable Customer Service Experience
Disturbed by the malfunction, I decided to contact the company directly. The website listed on the product, ZanobiaOnline.com, provided a phone number. However, the experience of calling their customer service left me more frustrated than reassured.
Here is a transcript‑style recount of what occurred:
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Me: “Good afternoon, is this the Zanobia head office?”
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Representative: “Yes. How can I help you?”
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Me: “May I know your name?”
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Representative: “Well, you called me. Why don’t you tell me who you are?”
The representative refused to identify himself, which is highly unprofessional. In any legitimate customer‑service scenario, the agent should provide their name and role. Instead, I was met with suspicion, a defensive attitude, and evasive behavior.
Eventually, I was told the person was named Andy. I strongly believe Andy was acting hostile and rude. His tone was confrontational rather than helpful, and he failed to show even the most basic levels of professionalism expected from a customer‑service representative. Because of Andy’s behavior, I not only questioned the quality of the Zanobia product, but also the professionalism and credibility of the company itself. It is worth noting that Andy may not be the agent’s real name; no online staff directory lists anyone with that name.
This interaction adds another layer to the concerns shared across other Zanobia Reviews, where poor treatment of customers compounds existing product issues.
No Warranty, No Accountability
After providing my name and explaining the situation, the representative offered no solution. He stated outright:
“There’s no warranty on this product. There’s nothing we can do.”
No attempt was made to apologise, offer a replacement, or even guide me toward a technician or repair service. The conversation was cut short with vague mentions of an owner named Waseem, who was “not available.” I have never heard back.
Freedom of Speech and Public Safety
Given the company’s unwillingness to take responsibility, I informed the representative that I would be documenting my experience under Canada’s freedom‑of‑expression laws. I made it clear that:
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I will be sharing photos of the product.
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I will write and publish an article about this issue.
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I will warn other consumers through independent Zanobia Reviews.
The representative did not object, but his silence spoke volumes.
Safety Concerns and Ethical Considerations
It is essential to highlight the safety hazard posed by a sparking coil in a product designed to reach high temperatures. A malfunction of this nature could result in:
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Fire hazards in home or patio settings
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Electric shock or injury due to live wiring
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Property damage caused by uncontrolled heat or flame
By ignoring customer reports like mine, the company disrespects its buyers and increases the risk of public harm. These incidents must be included in the growing list of Zanobia Reviews so that potential buyers can make informed decisions.
The Role of ZanobiaOnline.com
A look at ZanobiaOnline.com does not reflect the professional standards expected from a manufacturer of electronic appliances. The website provides limited information about product warranties, support channels, or safety recalls. This lack of transparency further supports the growing body of Zanobia Reviews that express similar frustrations.
Consumers deserve access to clear warranty policies, accessible customer support, and technical guidance. The absence of these essentials should be a critical part of the Zanobia Reviews ecosystem.
Consumer Rights and Product Expectations
In Canada, consumers expect appliances to last more than a year under normal use. While some may argue that “no warranty” absolves a company of responsibility, the moral obligation to protect public safety and ensure product quality remains.
This situation is not just about a broken coil. It is about:
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Lack of accountability
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Poor customer service
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Potential risk to consumer health
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A disregard for ethical business practices
These are valid and urgent complaints that future customers must read in Zanobia Reviews.
Conclusion: Let This Be a Warning
If you are considering buying a Zanobia Charcoal Burner, especially model CGS316988, think carefully. While it may seem affordable and convenient, the lack of support, safety risks, and dismissive attitude of the company paint a troubling picture.
This article is not meant to target individuals. It is meant to highlight systemic issues. Through honest and factual Zanobia Reviews, consumers can protect each other and make better decisions.
Final Thoughts
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I do not recommend this product
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I do not recommend this company
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I urge readers to share their own Zanobia Reviews to raise awareness
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If you have had a similar experience, consider submitting a complaint to consumer‑protection agencies in Canada
Together, we can hold companies accountable for their products and behaviour. This is not just about one broken appliance. It is about demanding better.
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