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Monday, May 22, 2006

Trillium Health Centre Mississauga Site

Trillium Health Center - Mississauga Site

Trillium Health Centre - Mississauga Site
(905) 848-7100
100 Queensway West
Mississauga, ON.
L5B 1B8

Foundation: foundation@thc.on.ca
Health Information and Wellness Centre: hiwc@thc.on.ca
Human Resources: careers@thc.on.ca
Patient Relations: pdouglas@thc.on.ca
Public Relations: publicrelations@thc.on.ca
Volunteer Resources: volunteers@thc.on.ca

This incident occured at the Mississauga Site.

A friend of mine was scheduled for surgery at this hospital site today, me and my friend were previously advised by the doctor that my friend is allowed to have one visitor to stay overnight with him on the day of the surgery, and it even states that in his surgery package that he got way before the surgery.

At the day of the surgery, between 8-9pm they announced on the speaker that visitors time had expired and no visitors are allowed in the building, so I asked a nurse if I am allowed to stay and she said "yes as long as you don't go wonder around room to room and bother other patients, I don't see why you can't stay".

At 11:15pm I had to goto the washroom which is located outside of the patient rooms beside the elevator and there was a door locked which is between my friend "the patient" room and the elevator, so I asked the same nurse if she can open it so I can goto the washroom, she opened it and said "when you come back come and knock on the other door that is on the other
side and I'll let you in".

When I came back and knocked the door, another nurse saw me and started speaking with there nurses, then opened the door and advised me that I can not stay and would have to leave due to their policy, I advised her that I was just inside and how I was told its ok to stay, I also advised her that my friend's surgeon said its ok for me to stay and on the surgery package,
it clearly shows that one visitor is allowed to stay overnight. I overheard another nurse saying "Dr. Wilson never says its ok to stay and if he doesn't leave then just call security and have them escort him out" then I came forward and said "you don't need to call security, threaten me and treat me like this, if you want me to leave I will, I never said I will not leave, I
am simply trying to solve this matter with you"

I even spoke to the head nurse and advised her that the doctor had advised the patient that I can stay and so we requested the patient chart and surgery package so I and my friend can show her that it states one visitor is allowed overnight, but she refused to show me and the patient the chart, she asked me to leave so I left.

From this awful experience I come to learn that never to stay in Trillium Health Centre - Mississauga Site, the response that I overheard from the other nurse threatening to call security on me for no valid reason shows how unprofessional and bi**h**** she is, I couldn't believe that Trillium Health Center will allow such nurses to work with them!

True, the hospital was clean. However, the nurses on the department where my friend was, the nurse I spoke to was VERY rude. This was a very unprofessional and the nurse should've dealt with the problem and let me see the surgery pack or the chart since I was responsible for my friend's health and safety. His immediate family was not available and that no one in
his family drives.

1 comment:

  1. I don't recommend LK Protection security company either

    ReplyDelete