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Friday, January 04, 2008

DynoPlex MasterDoc and eOffice

www.dynoplex.com
MasterDoc and eOffice

About a month ago I purchased a software for my blackberry called MasterDoc, here are the info on this that I got from their website:
With MasterDoc™ you will get in one package all essential functions a busy professional might need while away from the office. MasterDoc™ will bring files of all the common types - DOC, XLS, PPT, PDF, JPG, GIF, MP3 and WAV - to your Blackberry® in their perfect original quality wherever you are. Then you can view, send as attachments, print and fax them with no subscription fee! Your desktop files are also accessible from BlackBerry®: browse and manage them using Google Desktop.
 
which includes eDoc.. and a fax utility which allows you to send faxes from your blackberry, after I tried the fax utility it didn't work and I tried the other utilities that come with this software like the eDoc but it was crap and it kept on crashing and its designed very cheaply, I then contacted the company Dynoplex at dynoplex.com and requested for a refund, they kept on promising me to refund my credit card but they did not, I had contacted them more than 8 times and I have full records to prove this and they kept on promising me that they will refund me but they did not so I had to contact my own credit card company and initiate a chargeback dispute against these scammers which sell products that don't work, these scammers have a US phone line but they do not operate from the US! they operate from Russia.

They put a US VOIP phone number on their website to make themselves sound legit but they are nothing but a scam, do not trust them and do not buy anything from them!

Their software is also listed at handmark.com and handango.com and I had just sent those two companies an email to let them know of this Dynoplex company and I hope they will take this product off their website, because if they don't then there might be a lot of people who will initiate chargeback's against dynoplex and if the credit card merchant company is handmark or handango then it's not their favor.

6 comments:

  1. I think DynoPlex and any companies promoting DynoPlex products on their website will get in trouble wit Microsoft because DynoPlex is breaking Microsoft Copyright rules.. they have excel, word and other stuff exactly like microsoft which they shouldn't be doing!
    I have notified Microsoft of this.

    ReplyDelete
  2. Daniel BranderbergerMarch 04, 2008 2:03 pm

    Dear Sir or Madam,

    Thanks for sharing your opinion, however the issues with our customer care department you’ve sited sound rather disturbing and I would like to personally see them thru. If you would kindly email me directly at den@dynoplex.com you order ID and your support ticket number I will track our support logs and find out the entire scope of the issue.

    To comment on the refund issue: it would appear form your description that you purchased our software from one of the partners. If that was the case they have charged your credit card, not us, and only they can issue a refund. Our role here is limited to confirm to our partner that refund is due, which we always do.

    Our core development team is based in St. Petersburg, Russia and customer care facilities are co-located there as well. We certainly don’t hide that fact, we are proud of it. You can see additional information on the subject on our web site and press releases, see here: http://www.dynoplex.com/new17052007.shtml

    ReplyDelete
  3. Hi Den, actually I prefer to share my reply to you here, in public :) instead of emailing it to you directly so everyone can see how your company does business! What I'm going to post now is going to speak for itself!

    Yes I had bought the software directly from you through Alex who works at your company, NOT from your partners.

    At the end, I never received the refund that was promised to me, so I contacted my credit card company and they did a chargeback which was successful.

    Below is the email logs between me and DYNOPLEX, it shows that I kept on requesting for a refund, they kept on promising me a refund but they failed to issue the refund.


    ----- Original Message -----
    From: "ME"
    To: "Alex Langhans" alex@dynoplex.com
    Sent: Wednesday, December 05, 2007 1:15 PM
    Subject: Re: Urgent.

    Ok
    -----Original Message-----
    From: "Alex Langhans" alex@dynoplex.com
    Date: Wed, 5 Dec 2007 18:09:07
    To:ME
    Subject: RE: Urgent.


    Sure. If client purchase application through our system we refund
    ourselves.
    It is already in progress as I've received confirmation from marketing
    department.

    Contact us to find out about today's specials and discounts

    Alex Langhans
    Customer Care Department Manager
    DynoPlex, Inc.
    Phone: +1 (212) 400-7602
    Fax: +1 (201) 666-0029
    Email: support@DynoPlex.com
    URL: http://www.DynoPlex.com

    -----Original Message-----
    From: ME
    [mailto:ME]
    Sent: Tuesday, December 04, 2007 11:59 PM
    To: Alex Langhans
    Subject: Re: Urgent.

    So you will refund it yourself you mean ?
    -----Original Message-----
    From: "Alex Langhans" alex@dynoplex.com
    Date: Tue, 4 Dec 2007 23:45:47
    To:ME
    Subject: RE: Urgent.


    I've just sent your request to our marketing department and Principals.
    Think it won't take much to chargeback the card.

    Contact us to find out about today's specials and discounts

    Alex Langhans
    Customer Care Department Manager
    DynoPlex, Inc.
    Phone: +1 (212) 400-7602
    Fax: +1 (201) 666-0029
    Email: support@DynoPlex.com
    URL: http://www.DynoPlex.com

    -----Original Message-----
    From: ME
    [mailto:ME]
    Sent: Tuesday, December 04, 2007 11:25 PM
    To: Alex Langhans
    Subject: Re: Urgent.

    You had charged me not handango

    You can try to process the refund, I didn't know that ill hear from you,
    15 mins ago I submitted a chargeback request to my credit card company
    because I've sent you tons of emails and you didn't respond, called you
    by phone and you hungup on me.


    So as I said you can try to process the refund if you like, in anyway
    ill be refunded through my visa shortly.

    ----- Original Message -----
    From: "ME" ME
    To: "Alex Langhans" alex@dynoplex.com
    Sent: Tuesday, December 04, 2007 3:22 PM
    Subject: Re: Urgent.

    yes that's it
    -----Original Message-----
    From: "Alex Langhans" alex@dynoplex.com
    Date: Tue, 4 Dec 2007 23:22:06
    To:"ME" 'ME'
    Subject: RE: Urgent.


    Sir,

    Is this what you are talking about? Was it MasterDoc for 44.95?

    Date: Nov-20-2007 10:01 AM
    OrderID: PS00025751
    Order Total Amount: $ 49.95
    Discount: $ 5.00
    Finally to pay:$ 44.95

    Contact us to find out about today's specials and discounts

    Alex Langhans
    Customer Care Department Manager
    DynoPlex, Inc.
    Phone: +1 (212) 400-7602
    Fax: +1 (201) 666-0029
    Email: support@DynoPlex.com
    URL: http://www.DynoPlex.com


    -----Original Message-----
    From: Alex Langhans
    Sent: Tuesday, December 04, 2007 11:20 PM
    To: 'ME'
    Subject: RE: Urgent.

    Purchase confirmation e-mail will greatly help. If you have it.
    I'm scanning our corporate mail box now to find it on my side.
    Sorry once again.

    Contact us to find out about today's specials and discounts

    Alex Langhans
    Customer Care Department Manager
    DynoPlex, Inc.
    Phone: +1 (212) 400-7602
    Fax: +1 (201) 666-0029
    Email: support@DynoPlex.com
    URL: http://www.DynoPlex.com

    -----Original Message-----
    From: "Alex Langhans" alex@dynoplex.com
    Date: Tue, 4 Dec 2007 23:09:12
    To:ME
    Subject: RE: Urgent.


    Sir,

    I'm sorry for the delay. You messages and requests appeared in my Inbox
    only today. We fully approve your refund from our side, as software
    developers.
    The only one technical moment left. Where did you buy the application?
    In your messages you wrote about Handango and Handmark. Which of them
    credited your card?

    Contact us to find out about today's specials and discounts

    Alex Langhans
    Customer Care Department Manager
    DynoPlex, Inc.
    Phone: +1 (212) 400-7602
    Fax: +1 (201) 666-0029
    Email: support@DynoPlex.com
    URL: http://www.DynoPlex.com

    -----Original Message-----
    From: ME
    [mailto:ME]
    Sent: Tuesday, December 04, 2007 10:48 PM
    To: support@dynoplex.com; frank@dynoplex.com; frank.endres@dynoplex.com
    Subject: Re: Urgent.

    I will proceed now with actions

    ----- Original Message -----
    From: "ME" ME
    To: support@dynoplex.com
    Sent: Tuesday, December 04, 2007 2:47 PM
    Subject: Re: Dynoplex Customer Care (ticket SCC 2093)

    You always say that ull call but you never do

    ----- Original Message -----
    From: "ME" ME
    To: support@dynoplex.com
    Sent: Monday, December 03, 2007 3:50 PM
    Subject: Re: Dynoplex Customer Care (ticket SCC 2093)

    Ok thanks for your reply.

    I'll wait for his call.
    If he doesn't get a hold of me please just process the refund or he can email me here.

    -----Original Message-----
    From: "Dynoplex Support" support@dynoplex.com

    Date: Mon, 3 Dec 2007 23:48:01
    To:ME
    Cc:support@dynoplex.com
    Subject: Dynoplex Customer Care (ticket SCC 2093)


    Dear Customer,

    I left a note for our supervisor about your refund. He will call You
    tomorrow after 9 am New York Time, his name is Alex Langhans. He will walk
    You through refund procedure.

    Contact us to find out about today's specials and discounts

    Rose Marx
    Customer Care Representative
    DynoPlex, Inc.
    Phone: +1 (212) 400-7602
    Fax: +1 (201) 666-0029
    Email: support@DynoPlex.com
    URL: http://www.DynoPlex.com

    -----Original Message-----
    From: ME
    Sent: Monday, December 03, 2007 11:26 PM
    To: support@dynoplex.com; frank@dynoplex.com; frank.endres@dynoplex.com
    Subject: Re: Urgent.

    I have not yet received a reply.

    Have you refunded this yet or not ?
    I'm proceeding with the actions I mentioned in my previous email to you if I
    don't receive a response.


    -----Original Message-----
    From: "ME" ME
    Date: Fri, 30 Nov 2007 22:16:20
    To:support@DynoPlex.com,frank@dynoplex.com,frank.endres@dynoplex.com
    Subject: Re: Urgent.


    Have you refunded it yet or not ?
    My visa company show no refund yet

    Let me know

    ----- Original Message -----
    From: "ME" ME
    To: "Frank Endres" frank@dynoplex.com
    Sent: Wednesday, November 28, 2007 1:10 PM
    Subject: Re: Urgent.

    It was through you, but I got to know you through Handango and Handmark, your rep asked me to pay over the phone rather than on the Handango or Handmark website, perhaps this would save you fees ? I'm not sure.

    In anyway, please advise me if you had refunded the payment already or not yet?

    -----Original Message-----
    From: "Frank Endres" frank@dynoplex.com
    Date: Wed, 28 Nov 2007 10:46:17
    To:ME
    Subject: RE: Urgent.


    My apologies. Did you purchase through us directly or from Handango?

    Frank Endres
    Vice President, Sales
    DynoPlex, Inc.
    (718) 374-4512 mobile
    frank.endres@dynoplex.com
    www.dynoplex.com

    -----Original Message-----
    From: ME
    [mailto:ME]
    Sent: Tuesday, November 27, 2007 7:22 PM
    To: support@dynoplex.com; Frank Endres; frank.endres@dynoplex.com
    Subject: Re: Urgent.

    I have a feeling you are not going to refund the money since you are not
    responding.

    In 24hrs I'll contact my credit card company and ask if there is a
    refund in process from you, If I don't receive the refund within 24hrs.
    I will have no choice but to:

    A. dispute the charge because I paid for a product that does not work,
    be advised that you will not only loose the money I paid but might be
    charged additional chargeback fee's by your merchant processer.

    B. contact Handmark, Inc. And Handango and file a complaint with them
    because your products don't work and advise them to take it off their
    websites, and advise them how you ignored me.

    C. contact the bbb.org and ftc.gov and file fraud reports.

    I have marked the 24hrs. count down in my organizer.

    I would appreciate it if you respond to my email and settle this for the
    bennefit of both of us.


    Thank you.

    -----Original Message-----
    From: "ME" ME
    Date: Tue, 27 Nov 2007 20:48:30
    To:support@DynoPlex.com,frank@dynoplex.com,frank.endres@dynoplex.com
    Subject: Re: Urgent.


    Until now I have not heard back from you and I'm very upset.

    Are you gonna issue me a refund or should I contact Visa and report the
    charge as fraud and do a chargeback?

    Please respond to me today, I'm not going to wait any longer.

    -----Original Message-----
    From: "ME" ME

    Date: Sat, 24 Nov 2007 22:23:07
    To:support@DynoPlex.com,frank@dynoplex.com,frank.endres@dynoplex.com
    Subject: Re: Urgent.


    Just issue me a full refund please, I really can't wait any longer
    because I need this fax service for my business urgently, I have no
    choice now but to find another fax service that works.

    -----Original Message-----
    From: "ME" ME

    Date: Sat, 24 Nov 2007 22:21:27
    To:support@DynoPlex.com,frank@dynoplex.com,frank.endres@dynoplex.com
    Subject: Re: Urgent.


    Hello,

    A girl called me on wednesday and she said she will look into the
    problem and then call me back the next day which is thursday but until
    now she has not yet called me back.


    Can you tell me what's going on? Your fax server doesn't work..

    -----Original Message-----
    From: "ME" ME

    Date: Thu, 22 Nov 2007 00:25:27
    To:support@DynoPlex.com,frank@dynoplex.com,frank.endres@dynoplex.com
    Subject: Urgent.


    Ok, I've sent you several emails, left you a message on the phone but it
    looks like no one cares to reply to me and solve the matter.

    As I said, your fax server does NOT work.

    Since you did not respond to my emails and I can not get a hold of you
    by phone at this time I am requesting a refund back to my credit card of
    the product that I purchased from you over the phone that never worked
    for me.

    Please reply to this email and confirm that you will be processing the
    refund, if again you don't respond within 24hrs. I will have no choice
    but to contact my credit card company to initiate a chargeback, please
    be advised that you will not only loose the money I paid but you might
    be charged an additional $25 chargeback fees.

    I would appreciate it if you handle this matter in a fair way.

    ReplyDelete
  4. All I can say is WOW!!!
    Good job for posting this buddy

    Similar this happened to me, I requested for a refund because their software doesn't work, and they did not comply, I had to do a chargeback.

    Now I hope that Dynoplex partners such as Handango, Handmark, Rogers, Blackberry, and all of the rest find this post.

    ReplyDelete
  5. Dynoplex is a crappy blackberry software, I had the same problem and when I asked for a refund they kept on delaying me so at the end I just filed for a dispute through my credit card company.
    The way that this company Dynoplex does business is very unprofessional.

    ReplyDelete
  6. Thank you for posting the above. I'm grateful. I work for a defense contract company of about 3,000 people. I was asked to evaluate this software for use by a few hundred of our blackberry users. One of the things I do to evaluate software is to troll the forums and various consumer protecting websites. Yours is one of a few ( the best by far ) that warned of how awful this software is. Thanks to your efforts, we shall be avoiding the purchase of a few hundred copies of this.


    Also, I wrote the contact for this company above ( Den at dynoplex ) and never got a response. One would think if they were legit there would have been a well written response in return. Something to assure a potential customer that the product is fine, etc. No response ever came.


    In case anyone ever wondered if forums like this made a difference? They just did. Thanks. No sale for Dynoplex.

    ReplyDelete