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Thursday, October 02, 2008

Shoppers Drug Mart - Harwood Plaza

I have a complaint about Shoppers Drug Mart in Harwood Plaza, Sept 24/ I made purchases and did not have my Optimum card available.

Cashier told me to come in within the next 7 -10 days and I can have them added to my card, Well I went in not once, twice but three times and every time I went in I was advised there was no manager on the floor and if I could wait 15 minutes. I work in an office upstairs and my breaks are limited and I could not wait. Finally today I go in to get my points added and I'm told were sorry you are a day late.

680 points may not seem like a lot but to me it means it adds to my budget for xmas shopping for stocking stuffers.
I feel cheated.

7 comments:

  1. I am usually a very loyal shoppers drug mart customer but I had a very bad experience with cosmetician, she basically told me I was old and that I need to start making sure I take care of my werinkles. I am only 30 yrs old. I don't drink or smoke or go in the sun without sunscreen. I basically take pretty good care of myself. I will never go back to that SDM again.

    ReplyDelete
  2. Your one day product Sale advertising is often an absurde farce. Generally by mid day the product is completely sold out. Even with limitations there is often an inadequate supply. Unfortunately the limitaions are often for a minimum of 4. Why not limit the consumer to just one, if product supply is limited, knowing there might be a high demend? Your advertising might act as adrawing card to entice the consumer, but ultimately will have little merit in building good customer relations.

    ReplyDelete
  3. Shoppers Harewood Mall" Don't shop there, everything is past the expire dates. Aweful store, manager " Missy " is horrible to deal with. " I don't have time to deal with your complaint " she said after I told her that the Tylenol I bought was past the expiry date! I'll never shop there again!

    ReplyDelete
  4. subject: Bad attitude of your cashier Ms. Christine? At register #1 at Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2


    To
    President and CEO
    Shoppers Drug Mart
    [delivered via webmail box at http://fd3.formdesk.com/shoppersdrugmart/contact_us]

    Dear Sir,


    We are writing to express our disappointment at the rude and obnoxious manner of your female, oriental, pharmacist, with short, dark hair, wearing red-rimmed eyeglasses, displaying NO visible name-tag, but who responded to the name of [Chris? OR] Christine? When addressed by a fellow employee in the store.

    We shopped at this Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2 on 23 October 2010 in the late evening.

    In return for our cash payment, this employee who was dawdling at another register [i.e. cash register #2 while she was supposed to be attending to cash register #1, and made us wait for OVER 2 minutes WHILE she PRETENDED to ignore us standing to pay for our purchases], gave us a TOONIE [i.e. 2 dollar Canadian currency coin] that was BADLY DEFACED in return for our BRAND-NEW $20 Canadian currency bill.

    We politely requested her to provide us a COIN AND/OR OTHER currency that was NOT defaced, and explained to her that another merchant would be legally correct IF he REFUSED to accept THIS DEFACED coin that she was giving us. FURTHERMORE, WE ARE WITHIN OUR LEGAL RIGHTS TO REFUSE TO ACCEPT A DEFACED COIN AND/OR TORN &TATTERED CURRENCY NOTES FROM HER. THIS IS ESPECIALLY VALID SINCE WE DID NOT provide her ANY DEFACED AND/OR TORN & TATTERED CURRENCY.
    SHE REFUSED TO DO SO.

    We asked for the store manager. She told us that she was IN-CHARGE.

    We asked her for the contact information for the head-office AND told her that we will NOT leave the store UNTIL we get what we are legally entitled to, i.e. AN ACCEPTABLE CURRENCY CHANGE, OR SHE CAN TAKE HER MERCHANDISE BACK AND CANCEL THE TRANSACTION. AND IF NEED BE, WE WILL CALL THE POLICE NOW AND TAKE THE MATTER UP AT SMALL-CLAIMS COURT, EVEN IF WE HAVE TO SUE SHOPPERS DRUG MART FOR HARASSMENT, MENTAL ANGUISH, PAIN & SUFFERING CAUSED TO US, AS A CONSEQUENCE OF THIS UNDUE HARASSMENT AND A VIOLATION OF OUR CIVIL RIGHTS.

    AT THIS POINT, SHE EXCHANGED THE DEFACED TOONIE COIN FOR ANOTHER TOONIE COIN.

    When she opened her cash-register again, we noted that SHE HAD PLENTY OF TOONIE, LOONIE AND QUARTERS IN HER CASH-DRAWER.

    THEREFORE, this was NOTHING BUT AN EVIDENCE OF BAD ATTITUDE BY YOUR STAFF, FOR INCONSEQUENTIAL REASONS AND PURE HARRASSMENT TO US.

    Please be advised, that the best advertisement ANY business carries is by word of mouth, irrespective of the dollars spent on promotions, optimum-card-deals, and advertisement. And this employee ON YOUR PREMISES, WEARING YOUR UNIFORM, CONDUCTING YOUR BUSINESS, REPRESENTED YOUR SHOPPERS-DRUG-MART logo and store.

    WHAT do YOU think we have to tell people WE KNOW about Shoppers Drug Mart and our experience.

    Therefore, we are constrained to observe, that in comparison to your competitors at PharmPlus/ Rexall and Zellers, the quality of your EMPLOYEES is MUCH below an acceptable level.


    Sincerely,

    Cc:
    http://www.penciltrick.com/index.php/retail/shoppers-drug-mart/
    http://www.complaintsboard.com/new_complaint/
    http://publiccomplaints.org/2008/10/shoppers-drug-mart-harwood-plaza.html

    ReplyDelete
  5. subject: Bad attitude of your cashier Ms. Christine? At register #1 at Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2


    To
    President and CEO
    Shoppers Drug Mart
    [delivered via webmail box at http://fd3.formdesk.com/shoppersdrugmart/contact_us]

    Dear Sir,


    We are writing to express our disappointment at the rude and obnoxious manner of your female, oriental, pharmacist, with short, dark hair, wearing red-rimmed eyeglasses, displaying NO visible name-tag, but who responded to the name of [Chris? OR] Christine? When addressed by a fellow employee in the store.

    We shopped at this Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2 on 23 October 2010 in the late evening.

    In return for our cash payment, this employee who was dawdling at another register [i.e. cash register #2 while she was supposed to be attending to cash register #1, and made us wait for OVER 2 minutes WHILE she PRETENDED to ignore us standing to pay for our purchases], gave us a TOONIE [i.e. 2 dollar Canadian currency coin] that was BADLY DEFACED in return for our BRAND-NEW $20 Canadian currency bill.

    We politely requested her to provide us a COIN AND/OR OTHER currency that was NOT defaced, and explained to her that another merchant would be legally correct IF he REFUSED to accept THIS DEFACED coin that she was giving us. FURTHERMORE, WE ARE WITHIN OUR LEGAL RIGHTS TO REFUSE TO ACCEPT A DEFACED COIN AND/OR TORN &TATTERED CURRENCY NOTES FROM HER. THIS IS ESPECIALLY VALID SINCE WE DID NOT provide her ANY DEFACED AND/OR TORN & TATTERED CURRENCY.
    SHE REFUSED TO DO SO.

    We asked for the store manager. She told us that she was IN-CHARGE.

    We asked her for the contact information for the head-office AND told her that we will NOT leave the store UNTIL we get what we are legally entitled to, i.e. AN ACCEPTABLE CURRENCY CHANGE, OR SHE CAN TAKE HER MERCHANDISE BACK AND CANCEL THE TRANSACTION. AND IF NEED BE, WE WILL CALL THE POLICE NOW AND TAKE THE MATTER UP AT SMALL-CLAIMS COURT, EVEN IF WE HAVE TO SUE SHOPPERS DRUG MART FOR HARASSMENT, MENTAL ANGUISH, PAIN & SUFFERING CAUSED TO US, AS A CONSEQUENCE OF THIS UNDUE HARASSMENT AND A VIOLATION OF OUR CIVIL RIGHTS.

    AT THIS POINT, SHE EXCHANGED THE DEFACED TOONIE COIN FOR ANOTHER TOONIE COIN.

    When she opened her cash-register again, we noted that SHE HAD PLENTY OF TOONIE, LOONIE AND QUARTERS IN HER CASH-DRAWER.

    THEREFORE, this was NOTHING BUT AN EVIDENCE OF BAD ATTITUDE BY YOUR STAFF, FOR INCONSEQUENTIAL REASONS AND PURE HARRASSMENT TO US.

    Please be advised, that the best advertisement ANY business carries is by word of mouth, irrespective of the dollars spent on promotions, optimum-card-deals, and advertisement. And this employee ON YOUR PREMISES, WEARING YOUR UNIFORM, CONDUCTING YOUR BUSINESS, REPRESENTED YOUR SHOPPERS-DRUG-MART logo and store.

    WHAT do YOU think we have to tell people WE KNOW about Shoppers Drug Mart and our experience.

    Therefore, we are constrained to observe, that in comparison to your competitors at PharmPlus/ Rexall and Zellers, the quality of your EMPLOYEES is MUCH below an acceptable level.


    Sincerely,


    Cc:
    http://www.penciltrick.com/index.php/retail/shoppers-drug-mart/
    http://www.complaintsboard.com/new_complaint/
    http://publiccomplaints.org/2008/10/shoppers-drug-mart-harwood-plaza.html

    ReplyDelete
  6. On May 5th 2011 at 5.00 pm I visited the shoppers at BCE place - underground path next to longos. Trying out some lip stick, the next thing I know on of the staffers calls another attendant whispers something in his ear, and as I want around the store they have someone following me. I have never felt so humiliated before, did not want to create a scene as I work at the BCE place in a corporate office. maybe because I was brown skinned I have no idea - but I have often experience very rude staff and attendants at all the shoppers, makes me wonder if the corporate does not have some mandatory training for its staff!!

    ReplyDelete
  7. I'm not into spending a lot of money so I try and avoid Shoppers, but I do like to support local, including the employees. However I've dealt with this local Sooke location on several occasions and on almost every occasion they feel entitled to my money. Today I had to deal with a supervisor who attempted to engage me in conversation like it was a high school debate. It was so unprofessional that I left the store and won't go back until I speak to their supervisor or the manager/owner. I'm beginning to understand why people avoid it: it's because they're small potatoes. They're mickey mouse and yet they charge an outrageous price for mediocre products. Their staff don't seem to know much beyond their own nose. In a time of global economics I feel like I'm in a time warp.

    ReplyDelete