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Tuesday, July 08, 2008

Scotia Bank complaint

Location: Yonge & Hillcrest
5075 Yonge St.
Toronto, ON.
M6N 6C6

These people are very hard to deal with, they are not easy at all, they are very difficult people, I got a certified draft from them yesterday and I took it to TD bank to have it deposited and when my bank tried to verify it with them it took forever, I was waiting at my bank for 2 hours! YES two full hours, don't waiste your time and don't go with Scotia Bank.

I was at TD bank at 11:30am today and I asked them to deposit the draft for me into my account and they had to get an approval from Scotia Bank, so they faxed the draft along with the authorization form to Scotia Bank then TD called scotia bank to let them know its faxed so they can work on it.

The employee at Scotia bank said that they can NOT verify it, it needs to be verified with the Scotia bank employee who made the draft and that she is currently on lunch and will be back in 30 minutes.

So I left the branch and came back at 12:00pm, and still there is no fax from Scotia bank, so the reps at TD called Scotia to find out the status and Scotia said they are very busy and that they need to wait!!

So we kept on waiting.

At 12:30pm still no fax from Scotia, so TD called Scotia again and scotia said the fax was already sent when it wasn't actually sent! The Scotia employee lied.
So TD advised Scotia that they did not receive the fax and asked Scotia to fax it again.

At 1:00 still no fax from Scotia so I called this time and I spoke to Yan which claimed to be the customer service supervisor and he said the fax was already sent at 12:00pm, while still talking with Yan on the phone at aprox 1:15pm fax received from Scotia finally.

Thanks so much to Vishal and Sabrina at TD Canada Trust 8889 Yonge St. Richmond Hill, ON. L4C 6Z1, they helped me a lot and they were very very patient.


  1. I deal with Scotia at that location for many years and i find them very friendly and provide very fast service. I visit few other branches and that one i think is the best.

  2. It looks like the above comment was posted by someone who is from the mentioned Scotia Bank location!

    It's kinda funny how this complaint was posted at 3:29pm and when this complaint got posted, the scotia bank mentioned was notified of this post, and at 7:44pm someone from that Scotia bank posted the above.. :)

    Soon, this post will be cached by google.. and let's see what real people say about this branch and their services! :)

  3. Yeh I used to deal with that scotia bank location along time ago and I stopped because of their bad customer service.

  4. hi, I found this page on google by searching scotiabank complaint
    I can tell you that I don't like the customer service at this branch either.

  5. This complaint has been forwarded to the office of the president at Scotiabank, Scotiabank’s Ombudsman, And also to the Ombudsman for Banking Services and Investments (OBSI).

    Hopefully someone from there will reply here and explain.

  6. yes, i can go on and on about my experiences with scotiabank, however my experiences have impacted me so negatively that I don't know where to begin. I will say though, everything that they claim to be with respect to the promises on providing excellent customer service and respect/integrity/commitment is FALSE. I really hope you are successful when voicing your concern with office of the president. I wasn't, in fact, the damage they have caused me is unrepairable. my suggestion to you if you are not satisfied with office of president is to write letter to Scotiabank's Ombudsman and newspaper.

  7. That Branch is and overall scotia bank is a pain.i switch to TD bank.

  8. Worse Bank ever and that branch is something else!

  9. you wont get any satisfaction from the Ombudsman's office or OBSI - these organizations are paid and reports to the banks. Nor would you get any satisfaction from the government (Harper is in control at this time)).

  10. That's why I never attempted to open an account or make any transactions at Scotiabank, I have read a lot of reviews about their poor customer service.


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