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Friday, July 10, 2009

Sapphire ATI Radeon HD 4890

I purchased this video card from Canada Computers, Canada Computers only provides a 15 day exchange policy or 60 days warranty where they would send it back to the manufacture for me.

This Sapphire ATI Radeon Video card is now defective and I'm really upset, I should've bought Nvidia or something else instead.

The problem with this ATI Video card is, about every 5 minutes or so I see a line going across the screen going from top to bottom.

I spoke with Canada Computers and they said they can't help me because it passed the warranty time with them, now if I send it back to the manufacture I will be with no video card for probably 60 days! Which means I will NOT be able to use my computer for 60 days!! :(

I regret buying ATI Radeon, ATI should come out with a better warranty, perhaps advance exchange policy where they would send out the video card to you and once you receive it then you send them back your old one.

I emailed Althon asking them what they can do for me and they replied saying:

"Our company, Althon Inc., is the representative of Sapphire for the Canadian territories on RMA (Warranty) services.    For technical issue, you may like to file for a 'Support Ticket' via Sapphire website.   Sapphire technician would come back to you.
For RMA (Warranty) claim against Sapphire, first of all, please check the warranty provided by your dealer.   If it is within their warranty period,
you should get the service from them.
Should the dealer warranty expired, and you like to file a claim against Sapphire, then, there are steps which we have to go through before Sapphire would issued an official RMA number to authorize such return.  Note that, Sapphire is not a Canadian company and their head office is in Asia (Hong Kong).    Sapphire warranty covers free parts/labor only.  Therefore, for any RMA claims against Sapphire, we have to send the card back and fore to Asia, and back to you afterwards, so there will be costs involved (Administration and Freight).    Cost is ranging from CAD$25-CAD$45 depending on your location/province.
Should you decide to go ahead with the claim, please provide the below information :
1   Serial number of the card
2.  Part Number of the card
3.  SKU number of the card
4.  Complete full product description of the card (AGP/PCIE, 256M/512M, Dual DVI / DVI, VO / VIVO.....etc)
5.  Details of your mailing address
6.  Copy of the purchase invoice (Not your sales invoice)
7.  Read the attached RMA Policy and email us back with your confirmation of acceptance to all terms/conditions.
Should you have any queries in regarding the Sapphire warranty policy, you are welcome to visit this reference link:
RMA Dept
Althon Inc."

Now would I buy anything from Canada Computers or ATI ? Ofcourse not!


  1. I will request that this story be removed when ATI Radeon decides to exchange my video card, otherwise it will stay on here for life.

    Let's see if they care about customer service.

  2. The exact same thing happened to me here in Montreal from a different retailer. So it doesn't pay to RMA a video card unless it costs over $150 as you have to 1st mail card back to the local office which will cost you some additional money as well, plus you will be without a video card for some time.

    Sapphire sucks.

  3. actually, the exact same thing happened to me except it was with a 5770. I bought from Canada computers. For two months while i had it, it would give me a black screen every now and then. eventually it died and after finding out the retailer warranty ran out I messaged althon and they said the same thing to me. although the 60 days to return thing isn't really that accurate. it came back in about a week after i sent it to them. But nonetheless, the customer service was crappy.

  4. I find myself currently in the same position regarding the video card by Radeon(4850) although mine was bought through a new one would cost $100-$150 or I can send it off and it could cost me up to $60 not sure if I want to send it or just buy a new card locally where they honour manuf. warranties.

  5. This product should have at least 1 month warranty.


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