I ordered iPhone 12 Pro Max from Apple the same day when Apple offered the pre-ordering hopping that I would be one of the first people to receive it.
Upon checking the tracking number with UPS, it shows the item was delivered yesterday which was Nov 17,2020 however I did NOT receive it.
I called Apple yesterday and was told they will need 11 days to investigate it then they will expedite the phone to me, I don't want to wait 11+ days, I want to receive the phone NOW!
Apple is extremely unfair on how they handled this, I spoke to UPS and they confirmed that Apple had shipped the iPhone with no signature required on delivery, which is INSANE!!! How can they ship a product worth about $2000 with such cheap delivery method???
I called UPS and I got routed to their call center, I requested to speak with their driver, they left a message for their dispatch, driver "Mohammad" came to my address and spoke to me, their dispatch "Angie" also called me.
I spoke with the driver, one min he says he left the box in front of my door, another min he says he doesn't remember delivering anything in front of my door, another min he says he might've delivered to another condo on a different floor.😡
I posted several complaints on Apple and UPS Twitter pages.
I need Apple to expedite the delivery and deliver me a new iPhone TODAY.
I hope they can compensate me for what I had gone through.
I also submitted complaints for both Apple and UPS on the better business bureau's website.
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Based on the experience shared, it seems that both Apple and UPS have failed to provide satisfactory service. Apple's decision to ship a product worth $2000 with no signature required on delivery is questionable, and their response to the customer's complaint has been unsatisfactory. UPS's driver also appeared to be unclear about the delivery location, which further adds to the frustration of the customer.
ReplyDeleteIt is disappointing to see a lack of accountability from both companies and a delay in resolving the issue. The customer's demand for expedited delivery and compensation is reasonable considering the inconvenience they have faced.
Overall, this experience serves as a warning for others who may be considering ordering high-value items from Apple and relying on UPS for delivery. It is important for both companies to take customer complaints seriously and prioritize timely resolution to maintain customer trust and loyalty.