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Monday, February 06, 2023

Roborock Vacuum Cleaner: A Warranty Gone Wrong

Our client, an owner of a Roborock vacuum cleaner, recently faced a frustrating situation when the water container lid broke during regular use. Despite reaching out to the company for assistance, the customer service team declared that the issue was not covered under the warranty and offered no solution other than purchasing a replacement part.

This experience has left many customers, including our client, feeling frustrated and dissatisfied with Roborock's warranty policy. It seems that even normal wear and tear, as well as accidental damage, is not covered under the warranty, leaving customers to bear the cost of repairs or replacements.

In an effort to voice their concerns and bring attention to this issue, customers like our client are sharing their experiences online and raising questions about the fairness of Roborock's warranty policy. Some argue that a warranty should cover accidental damage and normal wear and tear, especially for a product that is meant to be used frequently.

It's important for companies to provide clear and fair warranty policies that protect their customers and ensure customer satisfaction. Customers deserve to have peace of mind when purchasing products and should not have to bear the cost of repairs or replacements for normal use.

If you've had a similar experience with Roborock or have concerns about their warranty policy, reach out to their customer support team and voice your concerns. We believe that together, customers can bring attention to this issue and drive change towards fairer warranty policies.

If you've faced a similar issue with your Roborock vacuum cleaner, we ask that you post your comments below. Your experiences and perspectives can help raise awareness about this issue and bring about positive change.

1 comment:

  1. I had a similar experience with my Roborock vacuum cleaner when the brush motor stopped working after a few months of use. Despite it being a clear manufacturing defect, the customer service team refused to cover the repair under warranty and only offered a costly replacement part. This has left me frustrated and disappointed with the company's warranty policy.


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