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Wednesday, March 29, 2023

The Keg Richmond Hill Review

The Keg Richmond Hill Review 

162 York Blvd, Richmond Hill, 

ON L4B 3J6 Canada 

(905) 882-0500 reviews


Received the following review article from our client:

On March 28th, 2023 around 9:00 PM, my family and I went to The Keg restaurant located at 162 York Blvd, Richmond Hill, ON L4B 3J6, Canada, hoping for a pleasant dining experience. Unfortunately, our experience was far from pleasant, and we feel it necessary to share our review of The Keg.

Upon arrival, we were greeted by our waitress, Xenia. We ordered two virgin pina coladas for my wife and son, and one Pepsi for myself, along with calamari for starters. We also ordered our main course food at the same time, which consisted of New York striploin steak with the lobster tail and a side of baked potatoes for my wife and me, and chicken strips from the kid's menu for our son.

Our waitress brought one pina colada for my wife and one Pepsi for me, but she forgot the son's pina colada. After reminding her, she eventually brought it. The calamari were good, and we were looking forward to our main course.

However, things started to go downhill from there. Our waitress brought the food for my wife and I, but forgot the son's chicken strips, and when we reminded her, she said she thought we would just share our meal with him. We asked her to put a rush on the order she said it would take 10 minutes, but it still took over 10 minutes to arrive.

In the meantime, my wife and I started eating so that our food wouldn't get cold. When the main course finally arrived, our steak and lobster were cold, not juicy at all, and almost rock hard. We suspect that the food was prepared but our waitress forgot to take it on time from the kitchen and deliver it to us, causing it to arrive cold. 

Unfortunately, by the time our son's chicken strips arrived, he was already asleep. We tried to wake him up to give him some food, but he didn't want to eat and went back to sleep hungry.

To add insult to injury, our waitress seemed to spend a lot of her time and attention on the table behind us, consisting of three men, talking and smiling a lot with them while forgetting about her other customers.

Throughout our meal, we were looking for our waitress several times, but she was always busy talking to the table behind us. I raised my hand to get her attention and even said HELLO in a loud voice but still she didn't look and just ignored us.

When we finally caught her attention we asked for a Pepsi refill, she brought it back in a glass that had an unpleasant smell. We suspect that the glass was wiped with a rag that had a bad odor. Bad odor of the rag can be because of this explanation:

"If a rag is left wet for an extended period of time, it may develop a musty or moldy smell. This smell is often described as damp, stale, or mildewy. The damp conditions of a wet rag can provide an ideal environment for mold and bacteria to grow, which can lead to the development of unpleasant odors. In some cases, the smell of a wet rag can also be described as sour or rancid if it has been left in contact with organic matter or other substances that can spoil over time."

We tried to find our waitress again to let her know, but it was difficult to locate her, finally she passed by and told her about the bad smell on the glass caused by the rag, she apologized and offered to bring a new glass of drink, but I refused because we've been there for a long time and we just wanted to leave.

We were very disappointed by the poor service, lack of attention to our needs, and the overall experience at The Keg. We wanted to speak with their manager to address our concerns, but we didn't want to wait any longer or argue at the time, so we left and I decided to write this review article to warn everyone about the poor service that they might experience when they dine in at The Keg Restaurant.

In conclusion, we do not recommend The Keg Restaurant in Richmond Hill. Our total bill was over $200, and it was a waste of money, bad experience, and ruined our night. We advise anyone who plans to dine at The Keg to think twice before doing so, especially if you have kids, as they don't seem to be a priority there. The Keg restaurant used to be good in the past, but not anymore. The Keg SUX!


The Keg Restaurant Richmond Hill Complaints

I conducted some research on YorkSafe public health in York Region, discovered that The Keg had failed a sanitation inspection. This information sheds light on the unpleasant odor detected on the glass, as mentioned previously. For those interested in viewing the details of the inspection, it can be found on the YorkSafe Inspection Program website:


Fill in the the Keyword Box with: The Keg

In the Municipality Box: Richmond Hill

Then click on Search in List



It will give you this result:

Keg (The)

Food Establishment

162 York Boulevard, Richmond Hill, ON L4B 3J6




When you click on this result you will find the following non-surprising reports:


8/10/2022 Compliance Inspection


Action taken: Food Handler Education On Site




Equipment and food contact surfaces properly maintained designed, constructed, installed, located

Corrected During Inspection

Fail to ensure equipment surface cleaned/sanitized as necessary




11/4/2022 Compliance Inspection


Action taken: Food Handler Education On Site




Mechanical dishwashing: wash, rinse, sanitize and water temperature

Corrected During Inspection

Fail to maintain hot water sanitizer at 82°C or greater and/or for at least 10 seconds




Below you will find The Keg contact information:

The Keg Corporate Office (Guest Relations)

10100 Shellbridge Way Richmond, B.C. V6X 2W7

Tel: 604-276-0242


The Keg Eastern Office (HR, Marketing, Food Services)

560 King St. West, 2nd Floor Toronto, ON M5V 0L5

Tel: 416-695-2400


I intend to take action regarding the poor experience my family and I had at The Keg restaurant. This includes filing a report with the Better Business Bureau on BBB.ORG, posting on other review sites, and contacting York Region York Safe public health inspectors via email at Specifically, I will report the bacteria odor on the rag that I mentioned previously. I encourage others to do the same and speak out about any issues they have had at The Keg. If you wish to file a complaint, you can reach out to and provide the following details: 

The Keg Restaurant 162 York Blvd, Richmond Hill, ON L4B 3J6, the date and time of the incident, and your contact information so the inspector can follow up with you.

Furthermore, if anyone who has consumed food at The Keg feels ill, I recommend seeking medical attention and informing York Region public health of your symptoms. The concerns will be forwarded to the inspector for further investigation.

For those who wish to contact York Region public health, their contact information is provided below:

The Regional Municipality of York 

17150 Yonge Street, Newmarket, ON L3Y 6Z1 

T: 1-800-361-5653 x 4 

F: 905-898-8277



The Keg Steakhouse + Bar - Richmond Hill Negative Reviews found online


"I would not even give them one star if possible. Worst meal I have had in a long time.

I had a good experience at the Keg in North York and wanted to try the one closer to our house.

We ordered a few drinks, Oyster Rockefeller, Tuna Tartare, Steak & Shrimp and the Ling Cod.
After my husband got the bill, I went to the washroom to throw up the Oyster Rockefeller. Flavours were masked by the cheese. The oysters were not fresh and full of shell shards.
The tuna tartare was the saddest one I have had to date. It had NO SEASONING OR ACIDITY. so I pay $17 for the dish to season and add acidity by myself. Come on.
The steak we ordered medium rare was overcooked to medium well. We were to hungry to send it back. The jus was so watery it felt like you were pouring heated up coke on top of the steak. Can you please thicken it up with a roux or something?
I ate two bites of the Ling Cod and left it. It was just as sad as the cousin Tuna Tartare. The vegetables were overcooked and lifeless. The dish was made for cremation.
The server did not quality check us on the mains. They did not ask if there was something wrong with it. The worst part is that on the bar, there were employee eating staff meal etc. The servers were only talking to their coworkers and it felt stupid. No service, the chef is a joke and it was just a nightmare. It like overpriced retirement home food.
I'm not asking for free stuff like many 1star reviewers. I make my money, I will pay my dues. I have owned my own restaurants and I know it's not easy. But can you tell me what the heck you are doing at this restaurant?" – KT



"I'm giving this review one star because of the unprofessional and rude hostess. I dined at Keg Richmond Hill location this Monday April 15 around 3:30pm. After a soulless greeting, the first thing the hostess said was "just seat anywhere in the lounge area because the dining area is not opened yet." Really?? Is that what a host in a restaurant says to customers? She did not even take us to our table. After seated "anywhere", we had to wait for our server for a while, so I told the hostess that no one is helping us. She replied back with a cold response saying just wait. I used to go to Keg in North York location and never had this kind of issue ever. In other keg locations, a host takes customers to their tables and provides them menus. A host is the first-person guests see when coming into the restaurant. This was definitely not so good impression. The hostess in Keg Richmond Hill should care about her ability to smile at customers and do her job properly." - Lyanna L.



"The worst experience I've ever witnessed. The manager of the restaurant was harassing a family with two kids and two seniors. Her name is Neda and she spoke rudely to that poor family because it was raining outside and they just wanted to change the table inside. When the client asked her why she was rude to them, she started yelling at them without caring that they were other clients in the restaurant. She kept saying she'd call the cops without any reason. She was so disrespectful that other customers were upset too. I never thought a good restaurant like the Keg would hire the unprofessional personnel like her." - Parisa Rezaei



"Very disrespectful manager. Truly disappointed that a family had came to eat and was kicked out for the poorly management. For a nice restaurant like this… im ashamed for the disgusting behaviour. The manager had threatened the family to call the cops because they had asked to be moved inside due to the rain. Not a suggested restaurant." - Tiana Amirziai



"Disappointed. It's not my first time in this location but my first bad experience.
My business is near this location, so once in a while, I've taken some lunch here.
On this visit, I have to wait for my servers to come for around 20 min, and I've started looking for him.
I'm asking for water with lemon; he brings me water without lemon and puts my lemon on sangria without fruits. What?? Rose sangria with lemon and no fruits. When he noticed and asked me about it, he didn't offer me the new one. He just smiled and said oh.
My steak will be overcooked. And more after that. I've asked for separate bills and got one... You know...
That's not all. But I think you realize how disappointed I'm." - Hanna Nituta


If you have any questions, comments, complaints, or reviews about The Keg Restaurant in Richmond Hill or other locations, please feel free to share them in the comments section below. If you have filed a report with York Region YorkSafe public health, please also share your experience in the comments section. Hopefully, York Region YorkSafe public health will take complaints seriously and take appropriate actions.

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