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Tuesday, May 23, 2023

Disappointing Experience at Costco Markham Location - Need Better Service!

Hello Fellow Shoppers,

I feel compelled to share a rather distressing experience I recently had at Costco, particularly the Markham location (1 Yorktech Dr, Markham ON L6G 1A6, Canada). As a long-standing Costco customer, it was disheartening to see the standard of service I've come to expect from this reputable company not being met.

The main issue began with the soda machine. It was not dispensing soda, just plain water. When I brought this to the attention of the kitchen staff, they assured me they'd rectify the situation. After a 10-minute wait, I was told the machine was fixed. Much to my disappointment, however, the problem persisted.

What made this situation more unfortunate was the kitchen staff's response. Not only were they unable to resolve the issue, but their approach was unprofessional and somewhat dismissive, which, in my opinion, falls below the standards of good customer service.

To add to this, I discovered that placing an ice cream order via the store's computerized ordering displays was not possible. Despite the ice cream machine seemingly functioning well, I was given the excuse that the ice cream was 'too watery' to serve. It struck me as a misleading pretext, and it seemed that it has become a norm at this location to close ice cream orders on their computerized system an hour before the actual closing time.

These instances depict a less-than-satisfactory customer service and a lack of proper maintenance of the foodservice machines - both critical aspects to ensure a positive shopping experience at Costco. It is my hope that by highlighting these issues here, we can prompt the necessary improvements to the service at the Markham Costco.

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