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Friday, October 24, 2008

On-State ACD for skype

On-State , OnState for skype , http://www.on-state.com/

We tested this software tool that uses Skype to provide a call center solution and we found many bugs in this software, 90% of the time it did not work, the ACD was NOT updating, we had to manually press F5 everytime which really makes no point! I hope another company will come out with a better call center solution that works other than on-state.

And everytime I speak to Joyce from Tech support she disagrees with me and says there is no problem in their system and no one else complains about it, and that I'm the only client who sees these problems!.. I wonder if what she is saying is true or not!! but let's see :).. I hope people will add their comments with the experience they had with this company.

Plus, on-state is very expensive, don't waiste your money.



DO NOT WAISTE YOUR TIME! TELL THEM THIS IS A SCAM, AND LET THEM KNOW YOU FOUND THIS INFO THROUGH PUBLICCOMPLAINTS.ORG

3 comments:

  1. I had the same problem!!!!! I cancelled my account with them.

    DON'T GO WITH ON-STATE, OTHERWISE YOU WILL HAVE A BIG HEADAQUE.

    ReplyDelete
  2. This company is a ripoff! They wanted $200 a month for 5 users. They also wanted an extra 25% for their HORRIBLE technical support. This product is clunky, and the UI is hard to understand.

    They offer a free trial, but Prettymay (prettymay.net) offers the same thing for $200 (one-time).

    ReplyDelete
  3. onstate for skype is crap, don't pay them, it will never work good.

    ReplyDelete