Warning Review: Essy Auto Sales & Services Inc Reviews — My Negligence Concerns and Scam-Like Customer Experience

Warning Review: Essy Auto Sales & Services Inc Reviews — My Negligence Concerns and Scam-Like Customer Experience

Business Name: Essy Auto Sales & Services Inc
Address: 127 Centre St E, Richmond Hill, ON L4C 8V1
Phone: (905) 508-0061
Business Type: Auto repair shop

This article is based on my personal customer experience with Essy Auto Sales & Services Inc, located at 127 Centre St E, Richmond Hill, ON L4C 8V1. I am sharing this review as a warning to other customers who may be considering taking their vehicle there. Based on what happened to me, my experience felt extremely careless, unacceptable, and scam-like from a customer-service point of view.

My First Serious Issue: A Wrench Was Left Inside My Car Hood

The first serious issue happened after I had taken my car to the shop. Later, the shop called me and told me to come back because there was a problem. When I arrived, they asked me to open my hood. I opened it, and there was a wrench left inside the engine bay. They told me they had forgotten their shop wrench under my hood.

To me, this was shocking. Leaving a metal tool inside a customer’s engine bay is not a small mistake. A loose wrench under the hood could potentially move while the vehicle is being driven. It could hit moving parts, belts, pulleys, hoses, the radiator fan, wiring, electrical components, or other important parts of the vehicle.

In a worst-case situation, a loose metal tool under the hood could potentially cause mechanical damage, electrical shorts, fluid leaks, belt damage, overheating, a sudden breakdown, or even a safety hazard while driving. It could also create a risk of further damage that may not be immediately visible at the time. In my opinion, forgetting a wrench inside a customer’s vehicle shows a serious lack of care and attention.

My Second Issue: Under-Engine Cover Hanging and Broken Screws

The next time I went to the shop, I had another problem. When I received my car back, I later noticed that the front engine cover underneath the car was hanging. The bolts or screws appeared to be broken or damaged.

Before bringing the car to this shop, I had never had this issue. The cover was not hanging before, and everything was okay prior to the service. From my perspective, this problem happened while the vehicle was in their care.

I brought the car back to them and explained the issue. They said they would fix it, and they did. However, after fixing it, they asked me to pay $40.

I was very upset because I did not believe this was my responsibility. I told them that this was not my problem, because the issue did not exist before I brought the car to them. In my opinion, if the issue was caused while the vehicle was in their possession, then I should not have been charged to correct it.

I ended up paying the $40 because I wanted to leave, but I was extremely disappointed. After that, I decided I would not go back to Essy Auto Sales & Services Inc anymore.

Why This Experience Was So Concerning

A vehicle repair shop is trusted with one of the most important and expensive things many people own: their car. Customers rely on mechanics not only for repairs, but also for safety. When a shop forgets a wrench inside the engine area, that creates a major concern. When another issue happens later and the customer is asked to pay for something they believe the shop caused, that creates even more concern.

In my opinion, this was not just a small mistake. It was a pattern of negligence. The wrench incident alone made me lose confidence. The second issue with the under-engine cover and the $40 charge made the experience even worse.

This is why I am posting this review and warning. I believe other customers should be aware of my experience before deciding whether to take their vehicle there.

Ontario Consumer Protection Law References

In Ontario, vehicle repair customers have rights under the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A. Section 9(1) states that services supplied under a consumer agreement are deemed to be of “reasonably acceptable quality.” In my opinion, forgetting a wrench inside a customer’s engine bay and returning a vehicle with a hanging under-engine cover raises serious concerns about whether the service was reasonably acceptable.  

Ontario’s Consumer Protection Act also includes specific rules for repairs to motor vehicles and other goods. Section 56(1) says a repairer generally cannot charge a consumer for work or repairs unless the repairer first gives the consumer an estimate that meets the required rules. Section 58(1) says a repairer cannot charge for work or repairs unless the consumer authorizes the work or repairs. Section 58(2) says the repairer cannot charge more than 10% above an estimate for work or repairs where an estimate was given. Section 59 deals with non-written authorization, and section 62 requires the repairer to provide an invoice after the work or repairs are completed.  

The Consumer Protection Act also provides a vehicle repair warranty under section 63(1). That section says that on the repair of a vehicle, every repairer is deemed to warrant all new or reconditioned parts installed and the labour required to install them for a minimum of 90 days or 5,000 kilometres, whichever comes first.  

There are also legal references dealing with unfair practices. Under section 14(1) of the Consumer Protection Act, it is an unfair practice to make a false, misleading, or deceptive representation. Section 14(2) includes examples, such as representing that a repair is needed or advisable when it is not, or misrepresenting the purpose of a charge. Section 17(1) says no person shall engage in an unfair practice. Section 18 deals with rescinding an agreement and possible remedies when an unfair practice is involved.  

I am including these law references because consumers should know their rights when dealing with auto repair shops in Ontario, especially when there are concerns about repair quality, authorization, invoices, warranties, or charges.

My Warning to Other Customers

Based on my personal experience, I would strongly recommend that customers be careful when dealing with any auto repair shop, including Essy Auto Sales & Services Inc. Before leaving your vehicle anywhere, it is a good idea to take photos of the vehicle, ask for a written estimate, confirm what work is being done, keep all invoices, and inspect the vehicle before driving away.

In my situation, I had two serious problems. First, a wrench was left inside my engine bay. Second, my under-engine cover was hanging with broken or damaged screws, and I was charged $40 after bringing the issue back to them. These issues made me lose trust in the shop.

For me, this experience was unacceptable. I stopped going there and I do not plan to return.

Final Review of Essy Auto Sales & Services Inc

This is my personal review and warning about Essy Auto Sales & Services Inc, located at 127 Centre St E, Richmond Hill, ON L4C 8V1, phone number (905) 508-0061.

I had multiple issues that made me feel the shop was negligent and careless with my vehicle. Forgetting a wrench inside the hood area is a serious concern. Returning the vehicle with an under-engine cover hanging, then charging me $40 to fix the issue, made the situation even worse.

For anyone searching for Essy Auto Sales & Services Inc reviews, Essy Auto Sales review, Essy Auto Sales scam warning, Richmond Hill auto repair reviews, or auto repair shop warning in Richmond Hill, this is my honest personal experience and opinion.

Based on what happened to me, I am not comfortable recommending this shop, and I will not be returning.

If you have any comments, reviews, or personal experiences with Essy Auto Sales & Services Inc, please feel free to share them in the comment section below. Your feedback may help other customers make a more informed decision.