TRUGREEN SCAM | TRUGREEN REVIEWS | TRUGREEN COMPLAINTS | TRUGREEN REVIEW | SCAM | COMPLAINTS | TRUGREEN
Company Name: TRUGREEN LAWN CARE
Headquarters: Memphis, Tennessee
Complete Address: 1790 Kirby Parkway Memphis, TN 38138 United States of America
Website:
https://www.trugreen.com
Contact Number:
1-844-675-1677
1-844-713-0389
1-844-768-1020
1-844-768-0421
1-800-464-0171
1-800-878-4733
1-844-567-9909
1-844-437-5233
1-844-508-6419
Website:
https://www.trugreen.ca/
Contact Number:
1-855-546-7336
Facebook:
https://www.facebook.com/trugreen
Twitter:
https://twitter.com/trugreen
YouTube:
https://www.youtube.com/trugreen
Instagram:
https://www.instagram.com/trugreen_lawn/
Email:
customercare@trugreenmail.com
Many people are complaining about this company. Trugreen is a company that offers care and services to people's lawns. Many people trusted this company. However, this company breaks people's trust by providing horrible services. This company is advertising the false quality of services. They will give you the exact opposite of the value you paid for. Tons of comments and testimonials of people who experience frustrating services will be seen on the internet. Some common horrible shared experiences among the customers are the weed removal service. Lots of people are complaining that it wasn't removed at all even though they paid a lot for this kind of service. They are clearly stating that they do not recommend this company because they will only do the same fraud to all their customers and will continue being unfair.
People should avoid this kind of scam company at all times. Do not trust TruGreen to care for your lawn. They will either completely destroy it, or won't do anything good to improve it! The comments below show how horrible the services this company offers. These are the proofs that TruGreen cannot abide by their "Lawn care" name.
----------------------------------------1 STAR REVIEWS----------------------------------------
Shaukat Shaikh
paid upfront. technician did poor job of weed control I have written to these people twice now expressing their poor service. nobody has bother to contact me yet.. Never ever recommend to friends or to give them business again
Ken West
My lawn was in poor shape in the spring, so I thought that a maintenance program was what I needed.
After 4 visits for seeding, aeration, weeding, and fertilizing, the lawn is worse than ever . . . , "disaster" is the word that comes to mind: full of weeds, mostly dead grass.
It is the worst lawn in the neighborhood, a total embarrassment.
The techs are friendly, but they seem to be in a hurry, and they are here and gone before you know it.
I have on 3 occasions demanded some sort of remedy, either a refund or a "rescue", but no one has bothered to come back with a plan. This is despite the contract which says they "will gladly visit your property . . . to make any necessary adjustments".
"Extremely Disappointing" is the most polite thing I can say about
the service and the results.
Jawad Khan
The worst company and people to deal with. I asked for refund but they refused saying that we performed the services and it is due to warm weather you see the weeds and no grass. I do not buy this. They tried to up sell me for aeration which would control everything. Pathetic people and company waste of my hard earned money.
Maryanne Davison
I am very disappointed with TruGreen Lawn Services. I can honestly say that my lawn is worse this season than ever before. I have attached a photo. It's so embarassing knowing there is a lawn care company servicing this. I guess this is why they stopped putting their flag in the lawn after servicing it. I have called several times asking that someone come out to have a look at the lawn for an assessment but to date no one has come out. They provide poor very poor service.
Sudhir Pradhan
They don't call in advance but just pops up on property for service! Do not answer your call immediately ,puts on hold for longer time. The weeds are not killed or gone after taking True Green's service!! I am struggling to get ride of weeds.
Rosi N
This is the company specialized in destroying beautiful lawns and disappearing. They hire inexperienced people off the road, to go and destroy beautifully landscaped lawns, cause tens of thousand dollars of damage and the response is our technician put too much chemical in your lawn.
Amr Rabee
I wish if no-star option exists. My front lawn transitioned from a small amount of weed and empty grass spots to full weed and no grass at all. I am not sure what they use to kill lawn weed.
When I requested service cancellation, they didn't stop they kept coming and charging me, so I had to call them several times to cancel the service. The just trying to get more money and deliver terrible service.
Adam Evren Garipoğlu
DON'T even get close to them.
Out of curiosity I waited on the line to see how long it might take them to answer me.. : 3 hours 34 min...
Go work with small and local people in ur town.
This guys just want the money and not even giving u Call back.
Thomas Davies
Using this service my lawn went from a few weeds to pretty much only weeds all for just 29.95. Customer service was fair but I would not recommend this service again. Our treatments by frechette lawncare have been alot more affordable and have worked wonders for us.
Carole Litcro
I found the agent to be incredibly with me and rude. He refused to acknowledge me as a pre existing customer and honor price as a former customer. When.i asked why he told me that I am not eligible for legacy pricing. When I said I would have to find another company to provide the service for me he hung up
on.me. Disgusting especially in today's market. A one star is too good for this company
Qamar Ali Siddqui
LAST YEAR I MADE AN AGREEMENT WITH THEM FOR THE FRONT LAWN CARE SERVICES. I PAID TO THEM ALMOST $500/00 FOR THE AGREEMENT. THE LAWN BECAME WORSE INSTEAD OF IMPROVEMENT. I AM A SENIOR CITIZEN AND THE CITY REIMBURSE ME A PORTION OF SUCH EXPENSES IF I SUBMIT THE INVOICE/DOCUMENTS TO THEM. I HAD TO SEND SEVERAL REMINDERS TO THEM TO SEND ME THE ORIGINAL INVOICE. IT IS TOTALLY WASTAGE OF TIME AND MONEY. NO IMPROVEMENT IN THE QUALITY OF LAWN.
Darren Louis
I contacted TuGreen once to get an estimate, ever since then they have contacted me relentlessly trying to sell me their services, on two occasions I have told them to stop calling me as I have signed a contract for the season with a different company but now they are also mailing me promotional items. This is not they way to treat people if a customer asks to be left alone that should be respected.
Deep Grewal
Overpriced, and horrible service. This is not against the people that work there, all of which have been kind and done their job. But seems like I was missed in the service queue, and my grass has never recovered because of it. maybe I just had a bad experience, but nonetheless this is my personal rating
Antoinette Atterbury
Don't waste your money. I signed up for a package last year since I was about to give birth and couldn't manage the lawn upkeep myself. My poor lawn looked worse than ever. I would certainly not recommend their services.
Deepa Balakrishnan
I have been a TrueGreen customer for several years. In April I advised TrueGreen that I would require a grub treatment for my lawn. TrueGreen advised the grub treatment could only be scheduled happen in September. I requested that the next time the technician treats the lawn they provide guidence on what to do about the lawn being destroyed by the grubs. No action was taken.
In June I reported more than half my lawn was ripped up as raccoons who were trying to eat the grubs I requested an escalation. A technician came for a visit and confirmed there were grubs and advised they would ask for an emergency grub treatment.
When I called to follow-up the customer service agent advised the request for an emergency grub treatment was denied. I immediately called NutriLawn and they arrived the next day and applied grub treament.
As TrueGreen failed to act I will have to invest $500 to $600 to replace the ruined grass. I am very upset. My summer garden is ruined for the season. One week after escalation I am waiting for TrueGreen to respond with corrective action steps.
Mark Chaplin
Poorly run business. Took my information, gave me a date for aeration, never showed up and still billed me for work they didn't do! Its pretty obvious with aeration if the work is done. It leaves plugs all over the lawn. Do not hire this company!
Patrick Schulze
VERY POOR SERVICE - DO NOT TAKE THEM, THERE A BETTER ONES OUT THERE
Had them for a year and a customer service rep called me in February about a the new year. I have told him that I don't need the service anymore and please cancel it but call me back in May and I might use their service again. Thought everything was good.
Then in February they showed up, sprayed my lawn - even I canceled it - and put a bill in my mail slot.
Called customer service because I canceled it and they ask for a cancellation number. How I should have a cancelation number when the guy in February didn't provide me with one.
Yesterday got the bill and on top a late fee charge.
DO NOT TAKE THEM !!!
Sayyour mind
The experience with their company was horrible. These people don't even do the bare minimum for the prices they charge.
We were supposed to get our lawn sprayed for the weeds. These people came way before the time they allocated us, did the front yard only in certain place (whereas we had weed all around) and entirely skipped the backyard.
Next day after crazy wait time we got someone to spray our backyard and guess what that person did? Just sprayed the two corners of the lawn and left.
Now we have a bill from them WHICH THEY ARE NOT READY TO NEGOTIATE.
Only care about money and quantity NOT QUALITY.
Dr. Liyakat Takim
Terrible experience, paid lots of money, I was promised a lot but never saw the results. They hassle with phone calls wanting your business but do not deliver. Do not waste your money, I am not the only one who feels this way
Jitendra Patel
I certainly would not rate them at all. Very poor service and response time. Relied on them for my lawn health, regret badly.
D A
After calling for a quote nearly 2 years ago, i was appalled at the rudeness and outright bullying by the person who came to quote me. I very clearly stated i was NOT interested. What has followed has been an incredible amount of emails and mailings to my door that despite NUMEROUS calls has still continued. Nearly 2 years of this, ive been more than patient, so this is what happens, BBB is next.
James Smythe
Very un happy with the service. After canceling last year they showed up against our wishes tried to spay and leave a bill.
john lin
Been waiting for 3 weeks for them to come but they are yet to come, ended up cancelling the order, dont waste your time with his company
Josipa Erent
They give you a quote without even talking to you...The whole process is impersonal and unprofessional.. You wait on the phone and all you hear about is COVID 19 virus...What does that have to do with lawn service? Not interested....Calling competitors.…
Ajay Sethi
One of the worst company to deal with. Lacks total professionalism.
Majid Alhasson
Very bad service.I never recommend this company
AMAR SINGH
Very poor service!!! They can't kill the existing weeds but keep asking u to buy more services. This place is a joke. Don't waste ur money.
Wang Siwen
Very poor service, there should be six services in the summer, almost everytime one teenager show up and do nothing just give you a bill into your mailbox, and nothing changed even get worse after the summer, it was super dispointed
Peter Vert
Weed Spray product simply - is not effective. Wish I could post some pictures of my grass. Over half of my re- seeded grass is dead due to not apply Grub Control at the appropriate time. Call (3) times since mid-July when I notice Grub activity- August 8th and still no service. Cancelled service today. Brutal !!
Natasha Bhardwaj
When my family initially used TruGreen Lawn's services, they were alright. However, after we decided to stop the services they still decided to show up unannounced and think that it was alright to charge us. I had came home one day and was in my kitchen and realized that there were complete strangers roaming around in my backyard. Their staff had come into my backyard without asking for consent or giving us any sort of heads up. I find this to be extremely unprofessional and an invasion of privacy. It's absurd to me that they think that it is fine to perform services on someone's lawn without their consent and when they are not home. In addition, they are trying to charge me for something that I did not give permission to in the first place or was not aware of.
Kiritharan Arunasalam
Horrible experience. If you hire them be prepared for a huge headache. That's all I can say. Last year I hired them for my 1 acer property, they sprayed the whole property. This year they called several times to renew the SAME package which I did. This time however they only sprayed 3000 sq feet. I was very clear about the size of the property, mater of fact they knew this from last year. I am in the process of filling a complaint with better business bureau (BBB). If this doesn't get resolved I will probably get my prepaid legal services through my professional association.
Maureen C
I've read many reviews similar to our treatment. DO NOT use this company! For 2018 we paid the total cost up front for their sequence of lawn applications. Numerous times we called when they missed our house but had applied other lawns in our neighborhood. Even after arranging calls from them before the next visit - they still wouldn't show up. We had many more problems but, bottom line, we were NOT satisfied at all. Our lawn was in worse shape than any other year. Last Fall we called and cancelled any further services. This spring, 2019, they fertilzed our front lawn WITHOUT PERMISSION FROM US. We noticed the card on the lawn and called them immediately to reconfirm our previous cancellation. Now, they are threatening collection to receive payment for the one application. They never had approval from us to do any work on our property. We have NO signed contract for any services for 2019! We are more than infuriated with this company, as well as very disappointed with the customer service.
Pierre Sinajon
Horrible customer service. Their day to day crews are professional and timely but the back end service is terrible. We cancelled our service, they kept coming to do lawn maintenance in the middle of the day when no one is home. We attempt to call them, long wait times, lost files, that wasn't communicated to us. Finally got one person on our lawn and let them know. His response, "Yeah we get that all the time. We never know what's happening." Not dealing with this company again.
Cole
Shut the door on their faces, You do not want to give them the time of day. Salesperson asked just for an assessment of my lawn, and ever since then they called me every few days for a month, 10+ times, after I told them I'm not interested.
when I called the office and talked to the manager (his name was James) he said I led on the employee by saying I was interested. Last mistake I'll make with this company
Rohan Bhardwaj
I used their services for 1 year, overall the service was okay. I didn't use them the following 2 years but they called me often which I didn't mind. However Trugreen started performing services on my property without my consent. Now they are saying that I owe them for 3 months of services that I was not aware of. Apparently they had been coming over to my home when I wasn't home and performing these services without my consent. Is this how Trugreen does business? Now they are threatening to send my case to collections if I don't pay for the services I never consented to in the first place. I would never recommend Trugreen to anyone after this experience, and I would recommend to anyone reading this to also not use them either.
Edit: the owner responded to this post by telling me to contact the support center, only to refer me to the U.S Trugreen customer support....how is this company this terrible at every aspect of business?
leo Benoit
Well to start I contacted Trugreen for lawn service but got lip service instead.
They came when it was raining to add weed killer not once but multiple times. I called and they said they would send them again. They never aerated my back yard. and still was having weed issues. I am tired of calling to complain so I cancelled the service and told them I was not impressed. They kept saying they were going to come and correct the issue. I should not have to call every time they service my lawn. Two weeks later I get a call from Trugreen said the were going to send someone over to correct the issues. I don't think it's managed very well.
I was told one price and they charged me different prices than what was quoted.They guarantee service or money back. LOL that's a joke. Told the company I would wait to see if I get refunded before I post comment.
still waiting that's why I am leaving review.
RUN RUN RUN fro this company...…
Mark Oliveira
Lol wow these guys service my neighbor's property. Went out this morning to go to work and I saw one of their trucks outside just sitting there idling for about 10 min. The service guy walks out of his truck pulls out the fertilizer spreader, walks to the back of the house 2 minutes in the back yard comes to the front totally disregards the front yard writes up the bill drops it off at the door and leaves. Poor service and the best part is I have it all on video surveillance. He spent more time sitting in his truck than what it took for him to do the job. Stay away from this company! Ladies and gentleman please it takes nothing to take care of your own lawn for way less than what these guys charge, a bag of fertilizer $50.00 goes along way.
VIJAY DHANRAJANI
I really want to give them less than -100 stars, fake and a cheat company, wants to charge you for services which are not performed. They claim to perform a service on the day when there was snow on the ground. People please be aware stay away from these guys, they perform worst service send you bills and report to collections of charges which are fake, save yourselves.
Ely Aj
Don't sign up,they not keep the promise they offer you low and cheap price than they charge you extra and I didn't see the result at the end.
Sam K
Wish there was less than 1 star on here. I will never recommend these guys to anyone. They fix appointment and dont show up. If they come and do one service they charge you 60.00 bucks for Fertilizing. Go to Canadian Tire or Home depot a bag of Fertilizer is not even 30.00.
reception Healthcare
very low service ,once account opened the girl never turned up tried to call not available
the weeds in the lawn have increased and also overseeing done doesn't have any results ,bare spots as such no grass came out
very upset wastage of time ,instead i was doing myself was good
dont know what to do when and no expertise
Never ever hire them
different teams no coordination even
what was told is pretty different from what done
Stephane Presseault
I am horrified by the service provided by this company - I sign up, schedule appointments to have lawn serviced and they cancel appointments on two separate occasions. On my third "promise" of them showing up, nobody showed. Stay away
VA VA
We decided to try their services last summer 2018. We were supposed to receive 6 treatments but only received 5. We called in the fall and asked about our last service and they said they were here enough times.
They came to our property in the beginning of spring 2019 and fertilized our lawn without our permission. (Trugreen has called us earlier in the year and asked us if we wanted their services again and we declined)
I tried flagging down the worker while on my property (my gate was locked by the way so I don't know how he got in) but he took off (who I have on camera).
This company thinks they can just charge your credit card and come on your property, not even fertilize properly as I saw him just walk in one line from one side of my backyard to the next.
I called customer service about this and they cancelled our service and I told them I was not paying for todays service but he said that's up to the supervisors and branch to decide!!!!!
Bridget Nicholson
Horribly scammy company - wish I could give them 100 negative stars.
We recently moved into a house where the previous owners had contracted Tru-scam's services. We spoke to two different technicians and separate days to let them know we did not want any lawn services. A week later, we had an invoice left at our door for "services" performed. They have trespassed on our property twice, applying fertilizer the first time and "pruning" shrubbery the next (nothing looks different on the shrubs). Both technicians had spoken to us the week prior and were told that we do not want their services.
We had considered contracting lawn care services but never would consider this company as it seems most of the customers they do have, have been scammed
Arewin Purba
Still have weed on my lawn. Technicians are in and out so quickly and are always rushing. After their last visit my lawn was over sprayed and dried up. Customer service refused to listen and denied it.. paid 400 to have more weed and burnt grass.
Do not recommend
pragnesh saija
TRUE FRAUD !!! If zero star available I would like to to give them for there worst customer service.
True green people have no idea what is the meaning of customer service.
I was customer for 1 year and tried to contact so many times for problems on my lawn. The customer care department receive the complaints and promise to address the issue but nothing happens . No matter how many times you complaint , your problems never resolved because they have few field staff who are like robots , they just come and do their job in less than 5 minutes and runaway to next home. They don't have knowledge experts who guide the field staff what to do on specific problem on lawn.
They really don't listen to what customers problems or concerns.
So after a year , I cancelled the service and this year I got calls from owner and staff, to get me back on their schedule. They promise that we have new management and I will not have any issue in future .
But guess what?
They said someone will come on March 23 ,2019Saturday at 5.00pm. I waited no one came . Next-day I called them and they promise on Monday March 25, 2019 . Again I have to call them bcz nobody showup nor do they take courtesy to inform the customer. This is ridiculous
They are just collecting money for the whole year upfront and do nothing other than sprinkling weed control and fertilizer. They don't care wether your lawn green or not ? They don't care wheather your lawn require any other treatment?
You just have to purchase the product upfront even if you don't know what is required for your lawn.
DO NOT WASTE Your money on this Bogus Business Practice by TRUE GREEN!
Anis Ahmed
I was writing with no star as this is requirement to select at least 1 star everyone Consider no star for my review.
I was customer more than 5 years and since 3 year i am not with True Green. Yesterday i got a call that want to make me happy again they will give me special price. the person he called and kept pushing me and from 440 to bring down 295. I decided to get in writing as as email for all services and total price he change to higher price. untrusted, non professional behaviour, No commitment, I canceled deal and the person said OK no worries. If any one has money to put in garbage take their services.Reason I left this company their technician jumped in my backyard and left open
priya jassal
Very disappointed with the service , would not recommend this company to anyone . Save your money and go somewhere more reputable .
KurruptedJatt
These guys are the biggest lunds I have ever met.
Stanislav Dinkelis
This company is a scam. Their employees are not just unprofessional, they are worse than unprofessional. They literally came and sprayed the pesticide all over the flowers. No kidding. It's like they did that on purpose as a bad joke or the one who did that was under the influence of some pretty heavy stuff... Sprayed. The pesticide. All over. The flowers. Needless to say the contract with them was terminated right away. Please, avoid their services by all means!
Richard
They charged me double what they quoted on the phone and refused to refund the second charge. Had to cancel via the CC. True Green would never call me back after numerous times.
Tanya Bird
WORST Customer Service EVER!!!! And I never complain. Their lawn specialists did do a great job -- we used them for years. Then, they do their January pre-season call to confirm upcoming services -- we tell them NO, because we are planning on moving in the spring, so we will let them know when we move to our new house. They ask for the new address - we tell them NO again. They show up in April (we didn't ask for this), and did the lawn etc. and give us a bill. We tell them again, that we are NOT INTERESTED and will not pay. THEY COME BACK AGAIN, and do the lawn again. We ask for the recorded call and they play back a call from the previous year -- don't trust them. If you do go with this service, make sure you date the call so that they can't cheat you - actually say on the phone, this is Mr./Mrs. "your name here" and it is "insert date here". I am so upset. The sad thing is, they were going to get our business at the new house.
Serena Paul
horrible lawn care. they make you subscribe for a yearly service, and they do a crappy job. my lawn was burnt, full of weeds..etc. they keep telling me that i need to increase payment to an upgraded service. they guy who used to work for them was good in the last couple of years, and last year he no longer works for them. And the service was horrible. they kept calling us every week since winter to start up again. i told them i won't sign up and they keep calling. do not deal with these guys..you will not get the lawn care you are looking for. have dealt with them for 4 years. last year was the worst.
Shawn Simmons
Trugreen has awful Customer Service. They sent a technician to my home to service my front lawn that was in perfect condition. They applied too much treatment to one area and created a massive dead zone of of grass! When I called them about it, they sent out a Manager to look at it and he confirmed thay infact this was their mistake. It's been two weeks and nobody has come out to fix the problem, so I called them again and I was told another week or so before they will come out. So in the meantime I guess I should have an ugly front lawn? They also said they would simply re-seed and will not re-sod that area (so I should wait weeks for it to grow back?). Also, I received no reimbursement for the botched service. I will absolutely be cancelling all my services with this company as Trugreen doesn't deserve my business. Mistakes happen, however as a business owner myself, it's all about how you make it right for your client.
Mark Jesse
WORST CUSTOMER SERVICE EVER - You rely on trust with your lawn care company. Other than the cardboard placard on your lawn and the invoice in your mailbox you really can't tell if the company provided the service you paid for. Year 1 - September brought more weeds in my lawn than there was in July...their response was that due to government regulations their product doesn't kill all the weeds it used to. It also was the summer that was had drought like conditions......they responded that their product isn't effective in these dry conditions....why the continued to apply their products and bill when they knew they wouldn't work is still a mystery to me...... Year 2 - I watched the technician only perform their service on half of my back lawn...Their response, the tech didn't realize the size of the property. (my property is 60 by 120.....) not like you couldn't see all 4 corners from anywhere...….This year somehow the just started providing their services. I asked them to have head office call me prior to further servicing...They called back, and the lady went on to school me...THE CUSTOMER....that they sent out 2 letters in November and a postcard and I SHOULD have been aware of the pricing and the auto renewal……...Well I very quickly asked them not to return this year...THANK YOU and GOODBYE.....In an area where I see 4-5 different lawn care companies pass through my neighbourhood DAILY.....You would think customer service, and integrity would be something a lawn care company would be concerned with...…...DO NOT WASTE YOUR TIME...you will only be disappointed
Kyle Millar
Remember that time I called you three times to have you come out and take a look at my lawn for servicing. And you never showed, but said tomorrow you promise, but never showed. Not surprised your rating is so pathetic
Mirella Campanaro
what is going on , horrible service. I call wait forever no answer. I leave a call back number no one calls me. My lawn is full of weeds. I have been with this company for many many years. Im so upset with this company it will be my last year with them. Do not me in the fall to renew .
Mirella Campanaro
Zongshu Li
Don't waste your money! In the spring I signed up for a package that includes 5 or 6 times of treatment. I also spend extra money for aeration and seeding. Our lawn is not getting any better but even worse than before, every time a technician came to treat our lawn, they spent less than 5 minutes, and there is even one time they came in the pouring rain and dropped a note saying we can't do your treatment because of the rain but here's your invoice of 50 dollars! If this is how they treat your lawn, I suggest just do it yourself!
Maham O
STAY AWAY. WORST LAWN CARE COMPANY EVER.
If there was a possibility of giving it less than 1 star, I would. Absolutely horrendous customer service, with the servers having no knowledge of lawn care. The prices are ridiculous for minimal services and with little to no improvement on the lawn.
We were dissatisfied with their services and threatened to leave. They begged us to stay, and promised us three free services. Now they want to be compensated over $300 for these "free" services. Warning to all, stay away from this company.
James Hamilton
I have been a client of this company for 2 years and I don't know what is occurring this year but the service is not the same as last year nor are the PROMISED response times. Getting someone to come has been all but impossible while I watch my lawn slowly die of insects killing it.
To make matters worse, I am now told that insects don't include grubs so I guess they are another form of life.
13 days and no resolution and 50% of front lawn dead.
4 e-mails 4 phone calls.
I had hoped that I would be getting a resolution after I had left my 4th e-mail and had 3 calls and that they would come and show how they would resolve and take care of the extreme damage. I gave then a few days for that and not a call or a e-mail response.
What is extremely sad is that they are always nice and respectful on the phone and the folks that come are always the same.......but they are either too busy to handle the clients they have or they stopped caring.
I am not a person who makes a ton of reviews on line and if I do they are usually GREAT..........too bad I can't this time right now.
If you live in Stouffville, dont take my word for it, drive by 16 Thicketwood Blvd. and see for yourself
Babar M
Most horrendous company to ever exist. These people can't take no for an answer. I kept getting 3 calls a day for weeks till I had to block their number. I kept on telling their reps to please stop calling me and to remove me from their systems, however it seems like their reps are either profoundly ignorant or just plain dumb. They are lucky I'm not suing for harassment. Never ever use their services, horrendous horrendous horrendous!
Tony The Guy
I had this company for a few years, and steadily they have disappointed me in every way. I called the Customer Service dept. One was very helpful. the others were not. They told me it was my responsibility to keep an eye on the grass. ( I guess I was doing their job) . I lost it on one poor rep. Do yourself a favour, , stay away from this company
SSMMIIm AACC
This is the worst servive I've ever got. Never do anything that supposes to be done, never on time, make lot of excuses to minimize the service. People in the call center swear that customer will get the best service , but as long as you pay then your nightmare starts.
Alex Brooks
Do not sign up!!! They will not let you quit, I have called, I have faxed, and they still disregard a cancellation!
Muhammad Noonari
Useless, very very poor service, nothing is changed in my lawn so far, I can't understand what they do and charge money for doing nothing, highly Not Recommended..!!
Chantel
I'll tell you all honestly, the reasoning for the technicians doing horrible jobs is the fact that they are over worked, (like 50-65)h per week with no overtime. So most of the employees hatetheir jobs (which is no excuse!). But it starts with how the company treats their employees. No overtime and low base pay. For a huge company like they claim, they should be paying more then $16/h for a 60h week.
Yes. I started working here and left really fast. Got a job with another company for $18.50/h and overtime after 45h. Way better. When looking for a service of any kind. Talk to employees! See howthe company treats them, happy employees mean good services is usually.
Ps- yes, in my time there alot of the employees told me to leave! Told me they hate it there and hate their jobs and hate trugreen. Not naming names obviously.
Jaime Bernal
Last year I contracted them for my lawn care and I was not satisfied so I called them early this year to cancel any service and I also hired another company. To my surprise one guy came and "fertilised" my lawn ignoring the lawn sign from the other company that just did it a day or two before. So I called customer service and they said that I had to cancel the contract, that I didn't do that before and so on... I also told them that I was giving an invoice for $55.6. They said that somebody from the Financial Dept. would contact me and they never did. Now they sent my account to a collection agency in the USA. They want Trump to make me pay for that. Stay away from these guys.
Azam Ali
Most horrible experience ever I faced. These guys call service is pathetic. Three times these guys didn't show up at the time given by them for service call. All their effort is to grab new business through their call service the rest is doomed. It takes three days for their manager to give me call seriously are we that least important to them after they get the business. I am definitely going to complain about them to the government.
tailor pankita
Worst service. I had to call four times to receive the invoice. I suppose to have technician come in urgent in 2-3 days. Its been 10 days no one has came . Just a big name nothing else!!
dipak patel
WORST WORST WORST service. This people don't have any co-ordination with any department. They sign up for one year and after first spray next treatment they have did to some other HOUSE and when i called them for inquiry they said we have already did you two spray and aeration which is completely baseless. Soon after i ask to cancel my account and its been two months but they have not refunded my money.
***My strongly suggestion don't ever try this TRUGREEN***
Gaurav Shah
There is no zero star option.... LIAR... IMPROPER BUSINESS PRACTICE.... The Sales guy came up last year and signed up for Buy One Get One service... He never mentioned about they you that the offer is valid only if you sign up for 2017. Now that 2017 is in, i receive a letter from the company stating they will be starting the service soon... i called in why... they said your contract is for 2017 as well as you got BOGO offer... When questioned, the Supervisor says if you cancel you will be required to pay for the service last year... BUNCH OF LIAR's... TRAPPING CUSTOMERS WITH FALSE MARKETING AND SIGNING THEM UP FOR FUTURE SEASONS WITHOUT ANY KNOWLEDGE OF THEM.…
Renee Morin
These guys do not understand that if we say NO....it is NO...they keep calling and this become almost harassment. I will not use them just for that.
Rose Raizman
Horrible service , no results and cheating:
We've hired True Green Last Year and they promised no weeds, unlimited calls etc. I did have weeds all summer, couple of times they send respray and couple of times they told me that I need to give time for weeds to die and if problems persist give them a call. I have asked to be contacted prior to each service call, never was contacted. I ended up calling in September and cancelling. In February they called me to renew at least 5 times. Very nicely promising to reduce price, use new products, be personally responsible etc. I have declined firmly. Today they showed up when I was at work and left a bill for 59.14. When we called to check why they stated that they never spoke with us from September and I never cancelled. When asked to speak with manager stated that manager is not available.
Be aware: very sweet on pre-sale- not delivering and cheating
Tejpal Sahota
I don't use anyone to take care of my lawn, and a truck from trugreen came and planted a sign on my lawn.
Putting your sign on nice properties that you've done nothing on is quite an immoral way to advertise.
Omid Moneeb
Worst service, they never come to check. Our lawn was burnt and weed all over even with their first treatment. Their services are really cancer. I hate trugreen , consider finding someone else.
Ehsan Elahi Malik
These guys are FRAUDS
Sales guys said $40/month
Came in charged $50.32+HST on first service (that service was ok) next appointment they never came and just put the lawn-sign up and left another bill of $56.86 in week. so like I owe them $113.72 within 8 days.
Next time they called I told them that I do not want their service, they said manager will call. Manager said person will come and will do it in my presence which never happened but again a lawn sign only.
I told them that my lawn is now filled with weed and I better take care of it myself and yet manager said he will come and see that never happened.
Now they want me to pay for three services that never happened.
Customer service (very rude) doesn't listen and just threatens to pay or they are sending me to collection.
Killer Football
Absolutely disgraceful, useless & unprofessional company !
A family of hungry racoons would do a better job of lawn care than these amateurs.
AFTER cancelling the service and advising at least 5 people at trugreen of this fact they sent someone to 'service' (their term for destroy) my lawn.
I then informed at least another 3 or 4 people I would not pay for something I had already cancelled.
Subsequently they have employed a strategy of NON STOP harrassment by sending numerous paper bill invoice demands, along with emails and phone calls.
If you value your garden - DO NOT EVER use trugreen !
Lorraine Houston
We had a dreadful experience. They left our gate wide open and our dog got out, thankfully didn't go far and got him home safely.
When I called to tell them that the gate was open they didn't even care how my dog was or apologize, they just said "well, he's home now so why are you so upset?"
I told them I cancel and I am not paying
I was so upset and angry
now they are sending me notices from a collection agency
Nirmal Stambo
Worst ..service ever.. service men gives lame excuses for additional services such as Aeration..ohh I can not do that area , the person who comes to service the lawn acts if they have done a thorough study of the lawn but fails to look for weeds and..just leaves in 5 mins, they always avoid the times the lawn owner is home to minimize their cost...horrible..I would call them...NO green..not True Green
Krupal Patel
THIS IS THE CRAPPIEST COMPANY EVER IN LAWN CARE. BEWARE OF SALES GUY OF THIS DUMB COMPANY.
SALES GUY SHOWS UP AND PROMISE YOU AERATION, OVERSEEDING INCLUDED IN PROGRAM. GUESS WHAT? LIER USED TRICK TO GET YOU SIGNED UP. WHEN I PHONED COMPANY THEY TELL ME YOU HAVE TO PAY EXTRA FOR THOSE SERVICES. PLEASE DO NOT USE SERVICE FROM THESE CHEATERS. LET THEM GO OUT OF THEIR CRAPPY BUSINESS.
Vishal Mehta
This company is a big scam I used there services and my lawn is more bad then before so don't use True Green
Michal Jaster
Subscribed to the service for a couple of years and then decided to stop. They have called me at least 20 times AFTER I told them not too. Don't deal with them unless you appreciate about being harassed.
Merchants Canada Inc.
The worst ever experience. Billed my credit card for the whole season upfront and no one shows up for two weeks. Called in and was told there was a scheduling issue and it " Shall" be taken care of tomorrow. No show, no call the following day. Called again and there was no excuse at all why someone did not show up. I just cancelled account and I hope refund shows up soon else another Hassel calling up visa and going through another process tobget my money back. Twonweeks of wastage of time with zero results.
Mike O'Neill
Wait time on phone to find out why they haven't come yet and when they are coming: 15 Mins. Wait to take your prepayment for the season: 2 seconds
Samer Charab
TERRIBLE COMPANY. They came to our house and convinced my mother to sign up for a 4 part treatment plan and had told her we could cancel at any time and that they will call us ahead of time to let us know they were coming do we could supervise the work done. After re considering we gave them a call ahead of time to cancel the contract, where the man on the phone had said no problem. The next day we arrived home to a voicemail saying they were on their way to complete the work (never scheduled) and a bill for the work done. After several weeks of complaining and trying to talk to the manager to no avail (never receiving a call back) we were told we have to pay or else they were sending us to collections! Not only were we lied to about their cancellation, we also don't even know if they had treated our lawn (which we no longer wanted). Customer service is terrible and we are still waiting to hear from the manager. This has been a headache for us for a month. I am unsure of how well their products work, we do not see any improvement (I don't believe one treatment was enough to see anything anyway) but we were charged and billed for something we were promised will be cancelled. I would recommend any other company besides this
jessy alchorn
The first scheduled visit consisted of the truck pulling up, siting idle for a few minutes and the driving away. I called the next day and was told service was done, even though I assured them it was not. Claimed they spoke to my husband (who was at work when they came). 3 seperate occasions where they called and said they would be out the following day and did not show up. I called and was told each time that theywere there and after arguing they claimed they accidently went to the wrong adress (lucky person getting free lawn care!) Last visit was early june, no visits in July or August but got a call in September saying that in June it was noticed we have a grub problem and needed to pay additional for spray (would have been nice to know in june!) There are tons of weeds, grass has a disease under a big tree in back yard- I diagnosed from internet searching (they kept telling me I was cutting the grass to short-even though I cut the grass the same length all over). terrible service would never recommend
Naya Safar
SCAM! These people should be in JAIL. They forcefully come to your house WITHOUT your knowledge then send you a bill and force you to pay it. How is this legal? Hopefully they will go out of business very soon!
Avoid using this scam at all costs, you have been warned!
Cassandra Laurie
Horrible. I don't even think the technicians know what they are doing.
Pauline Thomas
The worst company you could every choose to care for your lawn. My lawn looks worse this year than previous years and this is the first year I have hired a lawn care company. They show up, put a sign on the lawn and leave a bill - but I don't think they actually do the work. I have had more weeds this year than before and now my lawn has no grass!! Totally burned out - even though I watered it all through the summer - my neighbour who also uses TruGreen is experiencing the same problem. I complained to the company many times and nothing changes - they are only concerned about getting paid not delivering the service they promised. It will cost me hundreds more to replace my entire lawn. Please do yourself a favour - don't use this company!
showandfreelytell
Sent me an ad in my mailbox. Did not get the name right
River M
Overpriced, irresponsible..
Jonathan Chan
Interrupted my dinner to give a sales pitch.
Shabbir Bilwani
Really bad service. the weeds are still in my garden. i was told that i am supposed to call them after every technician visit and complain and they will then send the technician for a second visit. so this means that i am paying them for getting rid of weeds in my garden and then i am supposed to be calling them to remind them they have to do their job i am paying them for.
tried calling and complaining and was told that a manager will be visiting. told them to make sure he visits after confirming time with me so that i can meet him but sadly that did not happen. the manager visited at his own time without informing me and left a note in the mailbox telling me he visited and could not meet me as i was not home and that i have weeds and that if i get their service next year will be killed. so what did i pay u this year for?? really really bad service.
K
WORST COMPANY EVER !!!!!!!!!!!!!!!
Fraud fraud and more fraud, they come leave a sign on the lawn and bill people but don't even do anything to the lawn.
bill gren
Applied for a job. Rude receptionist
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Carmen Downes
I have been using this company for years and my lawn gets worse. It looks like those in pictures above with lot of brown patches. My neighbor's grass look 10 times better without any professional care. Something is definitely wrong here. This company needs to investigate the work of their staff. My lawn is damaged. There is no change with all the rain we have had
Lynda Elliot
I purchased the Spring/Fall Lawn care package and the mosquito spray.
Not impressed with their service at all! I had reseeded my lawn and the new grass was sprouting nicely until the fertiliser and weed control was applied which resulted in the new grass dying and resulting in bald spots all over my lawn. The technician left the invoice noting that ONLY the front yard was sprayed yet I had paid for service back and front. In hind sight it was a blessing as my backyard lawn is perfect!
I sent my 3rd email off to Customer Services this afternoon as the mosquitoes are back and making sitting outside in the evenings very challenging. I will not be using this company next season! I spent almost $700. The Sales pitch was great.... everything else.... Not so great!
Donald Oakley
Obtaining a quote shouldn't be hard. We received conflicting responses, delayed responses and ultimately, attitude. We went with their competitor instead, A shame as they seem to do a decent job on the lawns in our community
Geoff Colling
The product works well when they remember to show up. The guys who perform the work are great but they missed an appointment and never called - I had to follow up a few times with them. to be fair, they offered to come an additional time free and offered to come once free the following year. While I agree last year was a difficult year due to the heat, I feel like they could have done a better job in spraying, like worked in the evenings instead.
Scott Webster
Decent Service for the application of products etc, but they hound you relentlessly and offer additional services constantly! I finally accepted and never received a bill, after asking for a bill several times without receiving one i got a collection notice in the mail from a third party collection agency, pretty poor job done on the customer service end of things!
Angelo Kociper
They don't pay enough attention to the lawn. If grad isn't growing after two years of service you are doing something wrong
Nazim Damji
This is the repeat time we gave tru green a chance to prove themselves.
Their marketing convienced me to join again but we remain disappointed.
Weeds persisted and the grass is not optimal. In fact there is some other type of grass growing and it is not grab grass. I did a much beter job myself last tear at a fraction of the cost. Not a satusfied customer .
Nz
Steve D'Sa
I've been a long time customer and I strongly feel their service is deteriorating . Perhaps they are just getting too big and can't keep their service levels. They are very slow to make service calls and quite frankly my weeds are getting out of control.
Sarah Zmenak
BEWARE OF THESE GUYS. Bought service from this company for one season, and they come back the next year without my knowledge and expect me to pay them for their service.
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Vito Binetti
I was convinced to join on the premise that I would have no weeds...unfortunately its now august and i STILL have weeds despite all the efforts from myself and Trugreen, so I will go back to treating my own lawn next year and saving over 300 dollars...the company does try hard to satisfy but their products(weed control and fertilizer) are not effective.
hemant tailor
Please note that I spoke to True Green in the winter and spring during promotions and requested that you do not start treatment of my lawn
till I give you consent. You ignored my request and initiated treatment. Your followup invoice ( 4945471) for the amount of 189.00 $ is a surprise since I did not request treatment. I should not be liable for this as your company should gain consent prior to initiating treatment. This automatic renewal seems to be the protocol in your field.
Kostas Kendros
The weed prevention/elimination program didn't work.
If you have any questions, comments, complaints, or reviews about TRUGREEN LAWN CARE post them in the comments section below!
