Town + Country BMW
Town & Country BMW
8111 Kennedy Road
Markham, Ont.
L3R 5M2
Phone: (905) 948-2955
Fax: (905) 477-2214
Toll-free: 1-877-886-3100
bmwquestions@tcbmw.com
http://tc.bmw.ca
I have called this BMW Dealership about a week ago and made an appointment for today to have an Audio input auxiliary adaptor installed in my car, They scheduled my appointment for today at 8:00 am.
When I got there at 7:55 am they were not able to find my appointment on file. I then spoke to the person who booked my appointment and he did not even realize that he had made an appointment for today.
After spending about 2 hrs. waiting for an answer, finally, the service representative advised me they can get the part by 3:00pm and I would have to leave my car at the dealership all day to get this installed. However, they will NOT be able to honour any warranty if any static occurs after the installation. If BMW can't make a warranty or any guarantee on the installation, then they shouldn't offer the service in the first place. After all, it cost a lot to install and a customer does need assurance that everything will be up to snuff.
I also spoke to the service manager, He said that BMW Canada had advised Town and Country BMW to warn any customer who wanted to install this audio-in adaptor in their vehicle about the issue that any static caused after the installation will NOT be covered under warranty. I called BMW Head Office and 2 other BMW dealerships and they told me that they have not heard of anything like this before. They also said there were no bulletins or recall information on the part or for my vehicle. I figured this only has to do with Town and Country BMW.
Sadly, I decided to go into another delearship besides BMW that CAN give me a guarantee on this service. This is the very first time that BMW has screwed me over when it came to customer service. I had the impression that BMW reigns supreme when it comes to treating their clients right since I saw them being voted as Customer Service Excellence or something along those lines. However, this experience had made me very uncertain on what their abilities are when it comes to customer service excellency.