Scotia Bank complaint
Location: Yonge & Hillcrest
5075 Yonge St.
Toronto, ON.
M6N 6C6
416-590-7351
These people are very hard to deal with, they are not easy at all, they are very difficult people, I got a certified draft from them yesterday and I took it to TD bank to have it deposited and when my bank tried to verify it with them it took forever, I was waiting at my bank for 2 hours! YES two full hours, don't waiste your time and don't go with Scotia Bank.
I was at TD bank at 11:30am today and I asked them to deposit the draft for me into my account and they had to get an approval from Scotia Bank, so they faxed the draft along with the authorization form to Scotia Bank then TD called scotia bank to let them know its faxed so they can work on it.
The employee at Scotia bank said that they can NOT verify it, it needs to be verified with the Scotia bank employee who made the draft and that she is currently on lunch and will be back in 30 minutes.
So I left the branch and came back at 12:00pm, and still there is no fax from Scotia bank, so the reps at TD called Scotia to find out the status and Scotia said they are very busy and that they need to wait!!
So we kept on waiting.
At 12:30pm still no fax from Scotia, so TD called Scotia again and scotia said the fax was already sent when it wasn't actually sent! The Scotia employee lied.
So TD advised Scotia that they did not receive the fax and asked Scotia to fax it again.
At 1:00 still no fax from Scotia so I called this time and I spoke to Yan which claimed to be the customer service supervisor and he said the fax was already sent at 12:00pm, while still talking with Yan on the phone at aprox 1:15pm fax received from Scotia finally.
Thanks so much to Vishal and Sabrina at TD Canada Trust 8889 Yonge St. Richmond Hill, ON. L4C 6Z1, they helped me a lot and they were very very patient.