Rogers Customer Service is the worst ones I have encountered, their reps give false/misleading info from time to time.
I called today and spoke to several Rogers Wireles representatives and no one was able to answer my question so I called the third time and spoke to Tracy from southwestern ontario, waterloo region office and asked to speak to a manager, she asked for my cellular phone # and I said I don't have one, she asked for the reason why I want to speak to a manager and I said I have a complaint and want to speak to a manager, she said they are all busy and if I have a problem then I can speak to her instead because she is a senior person, no matter how much I insisted to speak to a manager she wouldn't transfer me :(
I explained to her the problem but she still did not have an answer, and still did not pass me to a manager!
I told her that I wil post this complaint online here and advised her to let her manage review the complaint online on publiccomplaints.org and they can respond to it here directly if they care at all.
From this experience, it shows me that Rogers does not care about their customers at all, I would not want to be a Rogers customer!
DO NOT WAISTE YOUR TIME! TELL THEM THIS IS A SCAM, AND LET THEM KNOW YOU FOUND THIS INFO THROUGH PUBLICCOMPLAINTS.ORG